Project Coordinator - Special Projects
Posted Updated
Summary
Coordinates customer facility-service requests: schedules and confirms contractor service calls, negotiates vendor quotes, handles minor escalations, and does high-volume data entry and admin support. Tooling is basic office software — Excel, Outlook, and internet research — in an onsite Melville, NY office.
Position Summary:
Primarily responsible for coordinating customer requests for facility services with authorized contractors in a timely manner.
Position Responsibilities:
- Process customer requests for facility services according to established department policies and procedures.
- Schedule and update service calls with all appropriate parties
- Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
- Provide timely feedback to Team Leaders regarding service failures or customer concerns.
- Partner with vendors to meet and exceed customer’s service expectations.
- Perform other related duties assigned to; including working occasional holidays, weeknights and weekends.
- Provided administrative support; i.e. (faxing, assist with bids & quotes and input documents and notes as required).
- Negotiate vendor’s quotes and proposals
- Process high volume of data and calls while inputting information into the appropriate technologies.
- Effectively interface with client’s Corporate Facility Department.
- Handle minor escalations regarding contractor errors for a service.
- Handle emergency requests in a highly expedited manner by oneself
- Enter vendor quotes into the appropriate technology as well as negotiate costs
- May draft and submit new customer proposals. Review might be required
- Work with various teams/departments on projects and rollouts assigned.
Skills and Experience:
- One year of experience working in a fast pace office environment.
- Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
- Work well independently and as a team member in a fast-paced office
- Ability to exercise flexibility, initiative, and good judgment.
- Attention to detail.
- Strong customer orientation and communication skills.
- Basic Level understanding using Excel; Proficient experience using Outlook and Internet research tools.
- Bilingual a plus
- High School/College experience or related industry experience