Project Coordinator

We are seeking a highly organized and detail-oriented Project Coordinator to support both the Project Management Office (PMO) and Licensing teams.

This role serves as a bridge between delivery, licensing, sales, partners, and customers by helping coordinate projects, manage Block of Hours engagements, track project health and utilization, support customer renewals, and maintain delivery documentation. The Project Coordinator will work closely with Project Managers, Solution Architects, Licensing Specialists, Account Managers, and Leadership to ensure customer engagements are well-managed and operational processes are followed.

This is a junior-to-mid level role within the PMO structure and provides an opportunity to grow into project management and delivery leadership responsibilities over time. This position is 100% Remote in LATAM and works closely with U.S.-based customers, partners, and internal teams during Eastern Standard Time hours.

Requirements: Required Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years of experience coordinating or managing technical projects.
• Understanding of Windows products and Microsoft technologies.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Discipline to follow established processes and procedures.
• Excellent documentation skills and attention to detail.
• Ability to adapt and work effectively in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Excellent customer communication and relationship management skills.
• Ability to work effectively within a team environment.

Preferred Qualifications

• Experience supporting Microsoft 365, Azure, or IT infrastructure projects.
• Experience with project management and customer success functions.
• Familiarity with CRM systems, licensing renewals, or managed services environments.
• Experience supporting professional services organizations.

Responsibilities

PMO & Project Coordination

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• Support the PMO with project coordination and administrative activities.
• Assist with project kickoffs, scheduling, status meetings, and follow-up activities.
• Track project milestones, action items, deliverables, risks, and escalations.
• Maintain project documentation, project repositories, and customer records.
• Ensure projects follow established PMO processes, standards, and documentation requirements.
• Work closely with Project Managers and Solution Architects to support project delivery.

Block of Hours Management

• Manage assigned Block of Hours (BOH) customer engagements.
• Track weekly burn rate and utilization against contracted hours.
• Prepare regular health reports identifying utilization trends, risks, and opportunities.
• Coordinate with customers and delivery teams to ensure hours are being used effectively.
• Monitor remaining balances and assist with renewal discussions when appropriate.
• Provide monthly communication to each customer on remaining hours and reminders for expiring contracts.