Project Logistics Control Tower Supervisor

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How you create impact

In this role, you will lead a team responsible for coordinating complex project logistics shipments while ensuring exceptional customer service, operational performance, and profitability.

• Lead and support Control Tower operations for project cargo movements, ensuring effective execution throughout the shipment lifecycle.
• Serve as a key escalation point for customers and team members, delivering proactive solutions and maintaining strong client relationships.
• Drive operational efficiency, process improvements, and service excellence while ensuring customer requirements and KPI expectations are met.
• Support pricing, shipment execution, supplier coordination, and project profitability while identifying opportunities to improve performance and customer outcomes.
• Coach and develop team members while fostering a collaborative, customer-focused culture across the organization.

What we would like you to bring

We are looking for a customer-focused logistics professional who combines strong freight forwarding expertise with effective leadership and problem-solving skills.

• 5+ years of freight forwarding experience, preferably within Project Logistics or complex transportation environments.
• 2+ years of previous supervisory, lead, or management experience within freight forwarding operations.
• Strong ocean freight experience; Project Logistics and EPC project exposure are highly preferred.
• Experience managing customer relationships, escalations, and operational performance.
• Knowledge of freight forwarding operations, pricing, shipment execution, and supplier coordination.
• Strong communication, organizational, and problem-solving skills with the ability to prioritize multiple activities effectively.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel, we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

We offer a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Eligible employees may also participate in performance-based bonus programs, where applicable.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.