Project Management Manager, Service
Project Management Manager - Service
Location: San Leandro, CA, United States
We are looking for a talented Project Management Manager to join our team in Service in San Leandro, CA.
In this role, you will make an impact in the following ways:
- Lead structured performance management processes for technicians and support staff, including goal setting, regular check-ins, and formal reviews
- Monitor individual and team performance against key metrics (productivity, quality, turnaround time, and safety)
- Address performance gaps quickly through coaching, corrective actions, and clear expectations
- Reinforce accountability by ensuring consistent standards across technician teams
- Build and execute individual development plans for all employees, aligned to business needs and career progression
- Assess technical and leadership skill gaps and drive targeted training plans
- Support certification progression and cross-training across Power Generation, On Highway, and Industrial segments
- Provide daily leadership presence in both shop and field operations, ensuring employees are supported and engaged
- Foster a high-performance culture with clear expectations, recognition of results, and direct feedback
- Lead regular team meetings, safety discussions, and communication forums to keep teams aligned
- Drive employee engagement and retention through consistent communication and involvement
- Partner with branch leadership on hiring, onboarding, and workforce planning
- Ensure new hires are effectively onboarded, trained, and integrated into the team
- Balance technician workloads and assignments to support both operational needs and development opportunities
- Coach employees on standard work processes, quality expectations, and customer communication
- Ensure technicians follow established procedures and deliver consistent, high-quality service
- Reinforce best practices in job execution, documentation, and follow-through
- Lead by example in driving a strong safety culture, reinforcing safe behaviors daily
- Ensure all team members follow required safety processes and participate in safety programs
- Address unsafe behaviors immediately through coaching and accountability
- Address workplace concerns, conflicts, and performance issues in a timely and professional manner
- Partner with HR when needed to manage complex employee relations issues
- Maintain fair, consistent, and transparent application of policies and expectations
- Identify and develop future supervisors and technical leaders within the team
- Delegate responsibilities to build leadership capability in senior technicians
- Create opportunities for employees to take on stretch assignments and grow their impact
- Experience leading larger technician teams across multiple specialties