Project Manager

Job Title – Project Manager

Department: Technology & Engineering
Reports to: Director of Technology Implementation
Location: Remote (U.S.)
Employment Type: Full Time

Description

The Project Manager serves as the delivery lead for a portfolio of concurrent, client-facing technology projects across Acrisure Cyber Services' managed services, infrastructure, cybersecurity, business continuity, disaster recovery, and strategic implementation practices. This role is responsible for the successful execution of projects from intake through closeout, ensuring delivery within scope, budget, timeline, and quality expectations while providing an exceptional client experience.

Working closely with clients, Solutions Engineers, Deployment Engineers, Client Success teams, Procurement, and internal stakeholders, the Project Manager is accountable for project planning, communication, resource coordination, risk management, financial oversight, and change control throughout the project lifecycle. This individual serves as the primary point of accountability for project success while maintaining strong relationships with both clients and internal teams.

Project Manager Responsibilities

• Manage a portfolio of concurrent client-facing technology projects from initiation through completion.
• Own project scope, schedule, budget, client communication, quality, risk management, and change control throughout the project lifecycle.
• Ensure projects meet key performance objectives related to budget adherence, delivery timelines, and client satisfaction.
• Review project documentation including Statements of Work, engineering scope, procurement requirements, and project readiness prior to project kickoff.
• Develop and maintain detailed project plans, schedules, milestones, dependencies, resource assignments, and project documentation.
• Facilitate internal project kickoffs, client kickoff meetings, recurring status meetings, and project closeout sessions.
• Provide regular project status updates, meeting recaps, executive summaries, and timely communication to clients and internal stakeholders.
• Coordinate resources across engineering, professional services, procurement, and third-party vendors to ensure successful project execution.
• Monitor project budgets, labor utilization, burn rates, milestone completion, and project financial performance.
• Proactively identify project risks, issues, dependencies, and blockers while driving timely resolution and appropriate escalation.
• Manage formal project change requests, scope modifications, and associated documentation to ensure alignment between project objectives and client expectations.
• Coordinate project scheduling to maximize resource utilization while maintaining delivery commitments.
• Maintain accurate project documentation within PSA and project management platforms.
• Partner with Client Success, Technical Account Managers, and Service teams to ensure successful project transition into ongoing support.
• Contribute to the continuous improvement of PMO standards, documentation, templates, processes, and project delivery methodologies.

Who You Are:

• At least 3 years of experience managing client-facing technology projects within an MSP, IT consulting, or professional services environment.
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability – You are reliable and take responsibility for the tasks assigned to you.
• Calm under pressure with the ability to confidently manage competing priorities and challenging client situations.
• Strong organizational skills with the ability to manage multiple concurrent projects in a fast-paced environment.
• Excellent written and oral communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong attention to detail with excellent documentation and project planning skills.
• On occasion, we do require work outside of our standard business hours to accommodate client needs.

Experience/Skills Required

• 3+ years managing multiple concurrent client-facing technology projects.
• Experience delivering projects within managed services, IT consulting, or professional services organizations.
• Proven experience managing project scope, budgets, schedules, risks, and client communications.
• Experience with fixed-fee, time and materials, and managed services implementation engagements.
• Hands-on experience using PSA platforms such as ConnectWise Manage (preferred), HaloPSA, Autotask, or similar.
• Experience coordinating cross-functional technical resources including engineers, consultants, vendors, and third-party partners.
• Strong understanding of project planning, resource management, budgeting, and project financial tracking.
• Experience facilitating client meetings, executive status updates, and project governance.
• Excellent written documentation skills including project plans, meeting summaries, status reports, and closeout documentation.
• Strong problem-solving, organizational, and decision-making abilities.

Experience/Skills Preferred

• PMP, CAPM, PRINCE2, CSM, or other project management certification.
• Experience delivering managed services onboardings, infrastructure deployments, cybersecurity initiatives, business continuity, or disaster recovery projects.
• Familiarity with ConnectWise Manage and related platforms including ConnectWise Automate, Control, Auvik, and Microsoft 365 administration.
• Experience overseeing Microsoft 365, Azure, cloud migration, or hybrid infrastructure projects.
• Experience working with clients in regulated industries including healthcare, financial services, legal, or manufacturing.
• Experience developing or improving PMO processes, templates, project standards, or delivery methodologies.

About Acrisure Cyber Services:

Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. Whether it be managed infrastructure and devices, helpdesk support, holistic best-in-class cybersecurity, strategic cyber executive services or digital transformation our flat-rate billing model provides the predictability businesses need to securely and effectively budget and scale for growth. Our value is not measured in how much time is spent implementing or supporting technology, but rather on how we’ve helped our clients leverage technology to achieve their business goals

• You’ll work with extremely passionate, driven and experienced technical professionals. This means we recognize (and love) brilliance and hard work. We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to ACS, each other, and our clients.
• Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too.
• We love collaborating and working together as a team. You can expect company sponsored events at your location.
• As we’re a small company that has worked hard to create processes and metrics to measure our success, you will be noticed. This means that when you’re doing well, will be noticed. It also means if you’re not working, we’re going to notice.

Benefits & Perks

We offer a comprehensive benefits program designed to support the wellbeing of our employees and their families, including:

• Multiple medical plan options, including PPO and HSA-compatible plans
• Dental and vision coverage
• Employer-paid basic life and disability insurance
• 401(k) retirement plan
• Flexible spending and health savings account options
• Paid time off, holidays, and additional leave programs
• Access to wellness resources, support programs, and employee discounts