Project Manager - Agile Methodologies
Description
About the Role :
We are looking for an experienced Project Manager to manage IT managed services engagements across Southeast Asia, focusing on service delivery excellence, engineering productivity, operational efficiency, and AI-led software delivery.
Key Responsibilities :
- Manage end-to-end IT managed services delivery, ensuring adherence to SLAs, KPIs, contractual commitments, and customer expectations.
- Drive service governance, performance monitoring, risk management, escalation handling, and continuous improvement initiatives.
- Ensure service quality, operational efficiency, productivity, and cost optimization across engagements.
- Promote engineering excellence through Agile methodologies, DevOps practices, CI/CD, and test automation.
- Drive the adoption of AI-led software engineering practices and productivity tools to improve development efficiency, code quality, and delivery outcomes.
- Manage offshore-onshore delivery models, distributed teams, resource planning, and stakeholder coordination.
- Identify opportunities for automation, process optimization, and improved delivery economics.
- Build strong client relationships and provide regular service performance updates to senior stakeholders.
Required Skills & Experience :
- 10 - 15 years of experience in IT services, managed services, or technology delivery management.
- Strong experience in managed services, SLA/KPI management, service governance, and continuous improvement.
- Good understanding of software engineering, Agile, DevOps, CI/CD, and test automation practices.
- Exposure to AI-led software engineering, AI-assisted development, and engineering productivity tools.
- Proven experience managing offshore-onshore delivery and geographically distributed teams.
- Strong skills in client management, stakeholder communication, operational reporting, and delivery optimization.
- Experience improving service quality, team productivity, operational efficiency, and delivery costs.
- Experience in the Telecom or Media & Entertainment industry is an advantage.