Project Manager
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Summary
Manages an account team at a facility maintenance company, keeping existing customers and vendors happy while overseeing work orders from start to finish, reviewing invoices/proposals, tracking KPIs and attendance, and coaching staff — based on-site in Sunrise, FL with occasional emergency phone rotation.
Summary/Objective
The Project Manager has the overall responsibility of maintaining existing customers, accounts, and vendor relationships through high levels of customer service, while increasing business opportunities.
ESSENTIAL DUTIES:
- Provides quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving
- Responsible for emergency phone rotation as needed
- Oversees progress of aging work orders from inception to completion.
- Reviews and approves invoices and proposals.
- Holds team accountable for performance- including, documentation, that can lead to termination.
- Follows through all emergency work orders from inception to completion.
- Places all documents into the “Team Coordinator” shared drive making sure that each member of the team is familiar with the files and documents. All client information needs to be updated.
- Reviews progression of KPI’s daily and ensure goals set for the team are met daily, weekly and monthly.
- Tracks attendance, time off request of each employee on team.
- Demonstrates a proactive focus on meeting client and client KPI requirements in a timely manner
- Mentors, trains, and leads team to increase productivity and maintain KPIs.
- Ensures team members are approving their time weekly.