Project Manager
Posted Updated 3
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Summary
A Service Delivery Manager at Amdocs leads end-to-end delivery of Helix Service Assurance solutions for telecom customers — owning implementation, UAT, go-live, governance, risk, scope/budget, and executive stakeholder management, plus pre-sales support. Requires strong telecom/OSS background (e.g., Netcool, InfoVista, Spectrum) and 5+ years of delivery experience.
Required Travel :Minimal
Managerial - No
Location: India- Gurgaon (Amdocs Site)
Who are we?
At Amdocs, we help the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. Our software products and services bring intelligence into business, IT, and network operations, enabling measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With more than 40 years of industry expertise and billions of transactions processed daily, Amdocs powers the digital experiences that connect people around the world.
Our mission is to empower employees to Live Amazing and Do Amazing every day. Through meaningful work, continuous growth opportunities, flexibility, and strong connections, we create an environment where people can thrive professionally while making a real impact.
In one sentence
As a Service Delivery Manager, you will lead the end-to-end delivery of Amdocs Helix Service Assurance solutions, ensuring successful execution, customer satisfaction, operational excellence, and business outcomes across complex telecom environments.
What Will You Do?...
End-to-End Delivery Leadership
- Own the full delivery lifecycle of Helix / Service Assurance engagements from onboarding through go-live and stabilization.
- Lead solution implementation, customization, integration, validation, UAT support, and customer acceptance activities.
- Serve as the primary delivery contact for customers and internal stakeholders.
- Drive execution across global, cross-functional delivery teams.
Stakeholder & Customer Management
- Build trusted customer relationships and ensure successful delivery against commitments.
- Lead design workshops, solution reviews, executive governance meetings, and milestone validations.
- Manage delivery escalations and coordinate recovery plans with Product, R&D, and Support teams.
Program Governance & Delivery Excellence
- Own delivery governance, risk management, issue resolution, and reporting.
- Monitor project health, milestones, quality, and customer satisfaction metrics.
- Ensure delivery aligns with Amdocs standards, product best practices, and contractual obligations.
Scope & Commercial Management
- Manage scope, assumptions, risks, dependencies, and contractual commitments.
- Lead change management processes to ensure successful delivery outcomes and business objectives.
- Support budget tracking, forecasting, and cost management activities.
Business Growth & Innovation
- Support pre-sales activities, solution discussions, and proposal development.
- Contribute to effort estimation and delivery planning for new opportunities.
- Identify opportunities for solution expansion, automation, analytics adoption, and service growth.
Essential Skills & Experience:
Required Qualifications
- 5+ years of experience in Service Delivery, Technical Project Management, or Customer Delivery roles.
- Proven experience delivering OSS, Service Assurance, or telecom operations solutions.
- Experience managing customer-facing delivery programs and executive stakeholder communications.
- Strong understanding of telecom environments and operational processes.
- Experience working across distributed global teams and multiple stakeholder groups.
- Demonstrated ability to manage delivery risks, escalations, and competing priorities.
- Excellent communication and presentation skills.
Preferred Qualifications
- Experience with Amdocs Helix or similar Service Assurance platforms.
- Knowledge of Fault Management (FM), Performance Management (PM), and Telecom Analytics.
- Experience with OSS tools such as Netcool, InfoVista, Spectrum, NMC, Cacti, or similar solutions.
- Understanding of telecom domains including RAN, Core, IP, Transmission, and Enterprise Networks.
- Exposure to AI-driven analytics, automation, and operational intelligence solutions.
Education
- Bachelor's degree in Engineering, Computer Science, Telecommunications, Electronics, or a related field.
Why Amdocs?
Join a global team that is shaping the future of digital experiences. At Amdocs, you'll work on complex challenges, collaborate with talented professionals worldwide, and help leading service providers transform how they operate, innovate, and grow.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce