Project Manager (API)

What You'll Do:

Key Responsibilities

• Manage inbound requests regarding API integrations from Klook partners, clients, and customer experience teams.
• Create product mappings within the Klook dashboard to ensure seamless integration between reservation software and Klook.
• Become a subject matter expert on all of Klook’s unique API integrations.
• Prioritize API projects based on business impact and size.
• Collaborate closely with Klook's R&D and Business teams to improve API performance.
• Respond to merchant API-related inquiries by following established guidelines and protocols.

Communication Responsibilities:

• Provide timely and professional responses to inbound requests from clients and partners.
• Educate clients on API best practices to enhance their integration experience.
• Act as the liaison between the Tech team, internal business teams, and business partners to drive end-to-end API projects to completion.