Project Manager

Responsibilities:

• Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)

• Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs

• Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments

• Oversee client system UAT and system go-live

• Consult with client clinical supplies and operations leads to support system usage.

• Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.

• Develop client and site system training manuals and deliver study training for clinical team

• Monitor study issues for trends to enhancement opportunities or additional training needs

• Participate in client audits

• Responsible for the health of the client relationships and tracking client Health Scores

Required Experience:

• Professional technical support experience

• Strong communication skills

Education and/or Certification Requirements:

• The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience

Other Skills / Requirements:

• Clinical management experience is highly desired

• Supply chain experience is a plus

• Experience with RTSM is a plus

• Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills

• Up to 25% business travel, namely for on-site client visits in support of sales opportunities, client User Acceptance Testing, client training and industry conferences