Project Manager – Business Transformation & Operational Excellence

About Us – Why Join Us

At iCareManager, we’re on a mission to redefine how healthcare teams in the long-term care, intellectually and developmentally disabled, and case management sectors operate—smartly, efficiently, and at scale.

Our growing Lahore office plays a pivotal role in delivering high-value solutions for our customers, and we’re building a team of dynamic leaders who will shape our future.

As our Project Manager – Business Transformation & Operational Excellence, you’ll lead initiatives that modernize operations, introduce AI-enabled innovation, and drive company-wide process re-engineering. This is a high-visibility role offering a strong growth path for professionals with a background in project management, process improvement, or business transformation who want to expand their impact. As iCareManager strengthens its governance and operational framework, this role will play a key part in shaping scalable systems and processes—with the potential to grow into broader operations or transformation leadership opportunities within the organization.

The Project Manager – Business Transformation & Operational Excellence will lead strategic business, IT, and AI-driven initiatives to modernize operations, streamline processes, and elevate organizational performance.

This role drives cross-functional transformation projects, aligns policies, processes, and execution with corporate goals, and ensures sustainable operational excellence. In this role, you’ll be building foundational systems and have a visible influence in shaping the future of our Lahore operations and beyond.

• Project Leadership & Delivery
  

  • Lead full-lifecycle projects (initiation → planning → execution → monitoring → closure) using SDLC, SAFe Agile, and Waterfall methodologies.
    

  • Develop and manage detailed project plans, schedules, budgets, resource allocations, and deliverables for initiatives of varying complexity.
    

  • Track project health using governance artifacts such as RAID logs, issue tracking, change control boards, and stakeholder registers.
    

  • Manage dependencies, risks, and scope changes to ensure alignment with strategic objectives across business and IT domains.
    

  AI & Technology Enablement
  

  • Manage projects involving AI-powered tools, products, and automations, aligning them with business goals and measurable outcomes.
    

  • Collaborate with product and tech teams to integrate AI-driven solutions that enhance internal workflows, operational efficiency, and customer experience.
    

  • Identify opportunities for using AI and data analytics to optimize processes, support decision-making, and automate workflows.
    

  • Stay current on emerging AI/ML trends and champion their adoption in both internal operations and customer-facing solutions.
    

  Process Improvement, Transformation & Change Management (Lean Six Sigma Focus)
  

  • Lead cross-functional process improvement projects using the Lean Six Sigma DMAIC framework (Define → Measure → Analyze → Improve → Control) to identify inefficiencies and implement data-driven, sustainable solutions.
    

  • Define clear problem statements, goals, and KPIs, and establish measurable baselines before implementing changes.
    

  • Measure and analyze current workflows to uncover root causes and develop improvement plans grounded in data and business impact.
    

  • Implement improvements and monitor results through dashboards, cost-benefit analyses, and operational performance metrics.
    

  • Control and sustain improvements by institutionalizing process documentation, SOPs, ownership models, and performance tracking mechanisms.
    

  • Promote a culture of continuous improvement, data-driven decision-making, and accountability throughout the organization.
    

  Organizational Structure, Governance & Operational Excellence
  

  • Support the transformation of organizational structure, end-to-end process flows, and alignment of company policies and procedures with daily operations.
    

  • Create and maintain SOPs, process maps, RACI charts, management protocols, and performance dashboards.
    

  • Foster transparency and operational discipline across teams to support scalable growth.
    

  Stakeholder Engagement, Reporting & Data-Driven Insights
  

  • Engage with process owners, functional heads, technical teams, and leadership to secure alignment, manage expectations, and facilitate collaboration.
    

  • Prepare and deliver high-impact presentations and dashboards to executive and mid-level leadership on project status, value realization, risks, and KPIs.
    

  • Use data analytics and visualization tools to monitor performance, track metrics, and showcase results clearly and compellingly.
    

  • Capture lessons learned, share best practices, and support organization-wide scaling of successful improvements.
    

  
  

Requirements

Required Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  

• PMP (Project Management Professional) certification — required.
  

• Minimum 3 years’ experience (5+ preferred) leading business & IT projects across multiple functions.
  

• Hands-on experience with SDLC, Agile/SAFe, and Waterfall methodologies.
  

• Proven track record of leading cross-functional, highly collaborative initiatives involving process owners, multiple departments, and stakeholders.
  

• Demonstrable experience in projects involving AI tools or products (automation, machine learning, analytics).
  

• Strong communication, analytical, stakeholder management, and presentation skills.
  

Certifications

• PMP (Project Management Professional) — required.
  

• Six Sigma Green Belt or Black Belt — preferred.
  

• Additional certifications such as ITIL, Prosci Change Management, or Data Analytics / Visualization are a plus.
  

Preferred Experience

• Experience with business process re-engineering, operational excellence, or transformation in a technology or SaaS environment.
  

• Proficiency with project and process management tools (e.g., MS Project, Jira, Asana, Smartsheet, Confluence).
  

• Familiarity with AI-enabled project tools, data analytics dashboards (Power BI, Tableau), and process automation.
  

• Experience in change management, driving adoption, managing resistance, and embedding sustainable improvements.
  

Benefits

• A dynamic and collaborative work environment.
  
• Opportunities for professional growth and skill development.
  
• Competitive salary and benefits package.
  
• ​The chance to play a key role in revolutionising the healthcare technology industry.