Project Manager – Computer-Aided Dispatch & Telephony Replacement

Summary

Leads a CAD and telephony system replacement project for Canadian government stakeholders, managing scope, schedule, budget, and large-scale data migration.

Position Overview

We are seeking an experienced Project Manager to lead a complex technology modernization initiative involving the replacement and implementation of Computer-Aided Dispatch (CAD) and telephony systems. The successful candidate will manage the project through planning, development, implementation, data migration, and operational readiness while coordinating with a large and diverse stakeholder group.


Key Responsibilities

  • Manage the project through development, implementation, data migration, and operational start-up.

  • Ensure project objectives are delivered within agreed scope, schedule, budget, and performance requirements.

  • Define project objectives, resource requirements, team roles, responsibilities, and governance.

  • Develop and maintain project plans, schedules, work breakdown structures, milestones, and dependencies.

  • Coordinate activities across internal and external stakeholders and project teams.

  • Monitor and report project progress throughout the project lifecycle.

  • Identify and manage project risks, issues, dependencies, and change requests.

  • Conduct critical path and schedule analysis and address potential delivery impacts.

  • Prepare project reports, plans, charts, and other project management documentation.

  • Ensure all project deliverables and milestones are completed as planned.

  • Lead stakeholder meetings and support the resolution of project issues.

  • Coordinate project implementation, operational readiness, and final project sign-off.

  • Valid PMP certification in good standing.

  • Minimum 5 years of Project Management experience coordinating complex projects involving large-scale data migrations.

  • Minimum 2 years of experience working with the Canadian Government.

  • Minimum 3 years of experience managing large and diverse stakeholder groups.

  • Minimum 2 years of experience implementing Computer-Aided Dispatch (CAD) software/systems.

Nice to have

  • Experience working with 911/emergency dispatch centres and systems.

  • Experience with medevac dispatching environments.

  • Experience implementing or replacing telephony systems.

See also

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