Project Manager Consultant – Microsoft Dynamics 365 Customer Insights

Required Qualifications

• Degree in Information Technology, Computer Science, Engineering, or related discipline.
• PMP, PRINCE2 Practitioner, or equivalent Project Management certification preferred.
• Agile and/or Scrum certification preferred.

Experience

• Minimum 7 years of project management experience in enterprise IT projects.
• Minimum 5 years of experience delivering Microsoft Dynamics CRM/Dynamics 365 projects.
• Proven experience implementing Microsoft Dynamics 365 Customer Insights or CRM solutions.
• Experience managing system integration, data migration, and cloud-based solutions.
• Experience delivering projects in higher education, public sector, or large enterprise environments is preferred.

Technical Knowledge

Strong understanding of:

• Microsoft Dynamics 365 Customer Insights
• Dynamics 365 Customer Insights – Journeys
• Microsoft Dataverse
• Power Platform
• Power Apps
• Power Automate
• Power Pages
• Microsoft Azure Services
• API Integration
• Data Migration Methodologies
• Identity and Access Management

Skills

• Project Governance
• Stakeholder Management
• Vendor Management
• Risk & Issue Management
• Budget Management
• Requirements Gathering
• Communication & Presentation Skills
• Leadership and Team Coordination

Preferred Experience

Experience implementing systems involving:

• CRM and Customer Engagement Platforms
• Alumni Management Systems
• Marketing Automation
• Event Management Solutions
• Identity Management Solutions
• Microsoft Cloud Technologies

Deliverables

• Project Charter
• Project Management Plan
• Requirements & Scope Documentation
• Risk & Issue Registers
• Weekly Project Status Reports
• Test Plans & Results
• Migration Plan & Reports
• Go-Live Readiness Assessment
• Operations Handover Documents
• Project Closure Report