Project Manager
Summary
Project Manager at a BPO/contact-center company, coordinating internal teams and vendors to deliver projects on time, on scope and on budget using tools like MS Project, while managing client relationships, risks and documentation. Needs 1+ year of PM experience and a technical grounding in software, web technologies and AI.
Project Manager Requirements
Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude.
Responsibilities
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders
Ensure resource availability and allocation
Develop a detailed project plan to track progress through tools such as MS Projects
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Requirements and skills
Minimum 1 year experience as Project Manager
Great educational background, preferably in the fields contact center and BPO industry
Solid technical background, with understanding or hands-on experience in software development and web technologies and AI implementation
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office