Project Manager – Corporate Projects
Job Purpose
To lead, manage, and oversee assigned corporate projects, ensuring effective project delivery in alignment with contractual obligations, defined scopes of work, Service Level Agreements (SLAs), and organizational objectives. The role is responsible for overall project performance, operational excellence, client relationship management, resource optimization, financial performance, data management, and Management Information Systems (MIS). The Project Manager drives continuous improvement, digital transformation, and data-driven decision-making to enhance service quality, operational efficiency, and sustainable business growth
Key Responsibilities
Project Planning & Management :
Develop and execute comprehensive project plans, timelines, budgets, and resource allocation strategies in alignment with contractual requirements and business objectives.
Define project goals, deliverables, milestones, operational procedures, and performance standards to ensure successful project execution.
Monitor project progress, identify potential risks, and implement appropriate mitigation plans to minimize operational disruptions.
Coordinate with relevant departments and stakeholders to ensure seamless project implementation and timely delivery.
Ensure compliance with contractual obligations, project scope, company policies, and agreed service commitments.
Conduct post-implementation reviews to capture lessons learned, assess whether expected business outcomes have been achieved, and identify follow-up improvements.
Operations Management & Service Excellence :
Oversee end-to-end project operations to ensure service delivery meets contractual requirements, operational standards, and client expectations.
Establish and maintain standardized operating procedures (SOPs), operational guidelines, and quality control processes.
Monitor service quality, operational accuracy, turnaround time, and SLA compliance across assigned projects.
Identify operational gaps and implement corrective and preventive actions to improve efficiency, minimize errors, and enhance service quality.
Ensure effective coordination among project teams, business units, and external service providers to maintain operational continuity.
Document key decisions (MOM), action items, responsible owners, and due dates from project meetings, and follow up to ensure timely completion.
Coordinate user acceptance testing (UAT), user readiness, change communication, training, and operational handover with relevant stakeholders before project go-live.
Corporate Client Relationship Management
Serve as the primary point of contact for assigned corporate clients, ensuring effective communication and strong business relationships.
Manage client expectations, service requests, escalations, and complaints to maintain high levels of customer satisfaction.
Conduct regular business reviews and present project performance, operational results, key issues, and improvement plans to clients.
Coordinate with relevant internal and external stakeholders to resolve service-related issues and improve service delivery.
Identify opportunities to enhance client experience, strengthen client retention, and support potential business expansion.
Performance, Cost & SLA Management
Establish, monitor, and evaluate project KPIs, including SLA achievement, turnaround time, service accuracy, productivity, and customer satisfaction.
Analyze workload, workforce capacity, and operational productivity to ensure optimal resource utilization.
Manage project budgets, operational expenses, and resource allocation to achieve financial and operational targets.
Prepare and present regular performance reports, management dashboards, and operational reviews to management and corporate clients.
Conduct performance gap analysis and implement corrective and preventive actions to improve operational effectiveness and cost efficiency.
Data Management & MIS
Oversee the collection, consolidation, validation, and management of project data to ensure accuracy, completeness, consistency, and timely availability.
Establish data quality standards, reporting procedures, and data governance practices to ensure data integrity and traceability.
Manage and enhance Management Information Systems (MIS) and operational dashboards to provide timely and reliable business insights.
Monitor key operational indicators, including workload, service turnaround time, SLA performance, accuracy, productivity, and cost trends.
Conduct data analysis, trend analysis, workload forecasting, and root cause analysis to support operational planning and management decisions.
Coordinate with IT and relevant departments to improve data integration, reporting automation, system functionality, and information accessibility.
Monitor data and system availability, reporting issues, and operational disruptions in coordination with IT and relevant service providers.
Ensure appropriate data access controls, confidentiality, and compliance with company data protection policies and applicable regulations.
Support business continuity, backup, and recovery arrangements in collaboration with the responsible IT teams.
Qualifications
Bachelor's degree or higher in Business Administration, Healthcare Management, Management, Information Systems, or a related field.
Minimum 3–5 years of experience in project management, operations management, healthcare services, insurance, or related business operations, preferably in a supervisory or managerial role.
Proven experience in managing corporate clients, project operations, service delivery, and cross-functional teams.
Strong knowledge of project management principles, operational processes, service quality, and SLA management.
Strong analytical skills with the ability to interpret operational data, develop MIS reports, and monitor KPIs.
Proficiency in Microsoft Excel, PowerPoint, and reporting or dashboard tools such as Power BI or equivalent.
Experience in data management, reporting automation, and process improvement is preferred.
Knowledge of data protection, information security, and business continuity practices is an advantage.
Excellent communication, presentation, negotiation, and problem-solving skills in both Thai and English.
Strong leadership, organizational, and decision-making skills, with the ability to manage multiple priorities and work under pressure.
Contact : Khun Putitorn Email: Putitorn.w@blueventuretpa.com / Tel. 089-990-4901