Project Manager — Creatio CRM / ERP Implementations
Posted Updated
About SYNTECH Digital
We are an official Creatio partner and product company. SYNTECH delivers complex CRM/ERP implementations for clients in manufacturing, logistics, HR, and finance, using our own Marketplace product suite as part of the solution toolkit.
Responsibilities
- Own implementation projects end-to-end: from kick-off and requirements gathering to UAT and go-live
- Collect and document business requirements (BRD, Scope, User Stories, functional specs)
- Plan sprints, track deadlines and budget, manage scope changes
- Act as the primary client contact: demos, progress reports, expectation management
- Coordinate developers, QA, and analysts; remove blockers and escalate risks early
- Contribute to pre-sales: effort estimation, solution scoping, commercial proposal preparation
- Maintain structured project documentation and risk registers throughout delivery
Requirements
- 2+ years of PM experience in CRM / ERP or IT implementation projects
- Understanding of the Creatio platform or comparable CRM/ERP (Salesforce, Microsoft Dynamics, HubSpot)
- Proven experience writing BRD, SRS, and Scope documents
- Agile / Scrum or hybrid methodology experience
- Confident communication with business stakeholders and C-level
- Analytical mindset, attention to detail, systematic approach
- English — B1+
Nice to Have
- Creatio certification, PMP, or PRINCE2
- Domain experience in manufacturing, HR, logistics, or finance
- Basic technical understanding: API integrations, databases, business process automation
Key KPIs
- Estimation accuracy ≤ 20% deviation from actuals
- % of milestones delivered on time
- Client NPS after project close
- Minimal unplanned scope changes post kick-off
We Offer
- Competitive salary + performance bonus for successful project delivery
- Diverse industry portfolio — no two projects alike
- SYNTECH’s own Marketplace modules as part of your solution toolkit
- Flexible 5-day schedule, fully remote
- 24 days paid vacation
- Growth to Head of Delivery or Partner track