Project Manager - Credit Cards

We are on the lookout for a skilled and driven Project Manager to join our Change team, embedded within the Products, Channels, Core Banking & Payments team in COO. We are a focussed and energetic team with a commitment to deliver the integration of heritage credit card businesses whilst ensuring the best possible customer and commercial outcomes.

We now need to build up our existing team with the right skills and mindset to enable us to continue to hit those goals and deliver our exciting change portfolio! In delivering both technical and business change, we go heavy on collaboration inside and outside of the team, across heritages and with established partners such as third-party credit card service providers. If you are passionate about delivering successful change within a high-performing team, then this role might be the perfect fit for you!

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Project Manager, you'll lead the delivery of high-profile business and integration change initiatives that help grow and improve our credit card business. You'll work closely with colleagues across a wide range of teams to define requirements, create delivery plans and ensure change is implemented successfully. You'll coordinate both technical and business teams, managing risks, budgets and dependencies while keeping projects on track.

Building solid relationships with stakeholders will be a key part of the role, providing regular updates and helping to resolve challenges as they arise. You'll also ensure projects follow the appropriate governance processes to deliver the right outcomes for our customers and Nationwide.

About you

As a minimum requirement, you’ll have:

• Extensive experience delivering complex Credit Card business and technology change, with knowledge of credit card products, customer journeys, operational processes and regulatory considerations
• Proven experience of working with Credit Card platforms, particularly TS2, and applying that knowledge to successfully deliver change initiatives
• Leadership experience managing cross-functional delivery teams, stakeholders and third-party partners
• Demonstrable track record of planning and delivering Credit Card change projects, including scope definition, budgets, forecasting, governance and risk management
• Excellent communication and stakeholder management skills, with the ability to engage, influence and provide clear updates to senior audiences
• A proactive, solutions-focused approach, combining problem-solving skills with the ability to manage competing priorities and deliver at pace
• Ability to balance individual project objectives with wider programme, portfolio and customer outcomes, ensuring successful delivery of strategic change

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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Please note that should you be successful in securing this role, the job title on our internal systems will be Project Manager.