Project Manager – CRM & Digital Transformation

Are you a capable Project Manager who enjoys delivering complex digital systems and working across business, technology and vendor teams?

About the role

We are looking for a hands-on Project Manager to join a well-known Auckland organisation and deliver a varied portfolio of customer and digital transformation initiatives. Experience delivering Salesforce CRM implementations would be advantageous; however, we would also love to hear from you if you have successfully delivered comparable CRM, ERP or enterprise digital platforms involving complex data and system integrations.

This role would suit an experienced Project Manager ready to take ownership of complex projects and build their experience within a collaborative organisation.

You will manage end-to-end delivery across projects: Salesforce CRM rollouts, improvements and platform enhancements; CRM and Single View of Customer initiatives; Integrations connecting CRM, eCommerce, point-of-sale and related platforms. You will be responsible for scope, planning, budget, resources, risks, dependencies, governance, vendors, testing, change, cutover and transition into business-as-usual operations.

Key responsibilities

• Manage end-to-end delivery of Salesforce CRM rollouts, improvements and platform enhancements

• Manage CRM and Single View of Customer initiatives

• Manage integrations connecting CRM, eCommerce, point-of-sale and related platforms

• Manage scope, planning, budget, resources, risks, dependencies, governance, vendors, testing, change, cutover and transition into business-as-usual operations

About you

• Proven experience delivering complex digital or enterprise-system implementations

• CRM implementation experience with Salesforce, Microsoft Dynamics 365, SAP CRM/CX, Oracle CX, HubSpot or a comparable platform is highly desirable

• Experience delivering complex ERP, HRIS, eCommerce, customer portal, CMS, POS, procurement, analytics or other integrated systems

• Strong understanding of data migration, systems integration, testing, cutover and operational transition

• Experience managing external vendors and multidisciplinary business and technology teams

• Excellent communication skills, with the ability to engage technical specialists, executives and non-technical operational stakeholders

• Strong planning, governance, risk, budget and dependency-management capability

• A practical, collaborative approach and willingness to roll up your sleeves in a lean technology environment

• Public-sector or similarly complex organisational experience would be advantageous

• Relevant NZ work rights and already based in NZ

This is a permanent opportunity for someone seeking stability, meaningful delivery ownership and the chance to contribute to projects that support Auckland’s people, businesses and experiences.

If this sounds like the right next step for you, please apply with your updated CV or email Jenny at Jenny.Nguyen@talentinternational.com

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.