Project Manager Customer Implementations and Integration Support

You will own customer implementation projects from kickoff through go-live and post-launch follow-up. You will coordinate project plans, milestones, meetings, risks, scope, integrations, testing, onboarding, and launch readiness. You will work with customer and internal stakeholders to clarify requirements, resolve issues, support adoption, and improve reusable implementation processes.

Responsibilities

• Own customer implementation delivery from kickoff to go-live
• Act as the day-to-day contact for customer implementation projects
• Build and maintain project plans, milestone tracking, action lists, and decision logs
• Run weekly project meetings and prepare executive progress updates
• Manage scope, timelines, dependencies, risks, and escalation paths
• Coordinate launch readiness, cutover planning, hypercare, and post-go-live follow-up
• Clarify integration scope, data flows, API requirements, and ownership boundaries
• Translate customer processes into implementation requirements, data mappings, configuration needs, and test scenarios
• Coordinate integration design, testing, issue triage, and defect resolution
• Support CSV imports, data validation, workflow testing, user setup, and environment readiness
• Run onboarding sessions, workshops, training sessions, and user guidance
• Coordinate UAT planning, test scripts, issue logging, feedback consolidation, and sign-off readiness
• Align commercial commitments with realistic delivery plans
• Create reusable playbooks, templates, checklists, and documentation
• Improve onboarding, data migration, testing, and integration-support processes

Requirements

• 5+ years of experience in SaaS implementation, enterprise onboarding, technical project management, solutions delivery, or integration support
• Project management skills
• Technical literacy in APIs, data mappings, structured files, testing flows, system dependencies, and integration constraints
• Experience working with business and technical stakeholders
• Experience with enterprise software rollouts, UAT, incident triage, go-live planning, and post-launch support
• Excellent written and verbal English

Benefits

• 30 vacation days
• Monthly allowance on Alleo flexible benefits platform