Project Manager – Digital solutions
Summary
The Project Manager – Digital Solutions leads end-to-end delivery of digital projects (CRM, AI, automation, integrations) by working with customers and internal teams, acting as both PM and BA to align needs and ensure on-time, in-scope delivery.
The Project Manager – Digital Solutions is responsible for leading the end-to-end delivery of digital
solution projects—including CRM implementations, AI-driven systems, automation initiatives, and system
integrations—by working closely with external customers and internal technical teams.
This role serves as both Project Manager and Business Analyst, ensuring strong alignment between
customer needs, business objectives, and technical delivery.
The Project Manager collaborates with customers, internal stakeholders, developers, solution
architects, data/AI teams, and vendors to translate business requirements into technical
specifications and drive successful execution. The role ensures that all digital solutions are delivered on
time, within scope, and with measurable business value.
Requirements
Project Management
- Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics,
integrations).
- Define and control project scope, timeline, budget, risks, and quality.
- Develop and maintain all project documentation: project plans, status reports, risk logs, and change
requests.
- Coordinate cross-functional teams, including technical teams, developers, AI/data
engineers, and external customer stakeholders.
- Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
- Track and report project status to senior management and customer stakeholders.
Business Analysis
- Conduct workshops, interviews, and requirement-gathering sessions with customers and
internal business stakeholders.
- Analyze existing processes, identify gaps, and propose digital solution improvements using CRM,
AI, and automation.
- Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
- Create wireframes, mock-ups, and user flows to support solution design and user experience
alignment.
- Translate customer business needs into clear technical requirements for development teams.
- Act as a key liaison between customers and internal technical teams.
Implementation & UAT
- Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required
functionality.
- Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
- Oversee go-live activities, deployment, integration testing, and post-launch hyper-care.
- Ensure smooth handover to operations and support teams.
Continuous Improvement
- Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
- Recommend enhancements or system improvements based on feedback from customers and
internal teams.
- Promote best practices in digital adoption, process transformation, and change management.
Education:
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related
field.
Experience:
- Minimum 5 years of experience in Project Management or Business Analysis for IT solution
delivery.
- Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
- Proven ability to work directly with customers and lead cross-functional teams.
Certifications:
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
-
Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
Skills
- Proficiency with project tools such as Jira.
- Experience with SRS/SDD documentation tools (e.g., diagrams.net).
- Understanding of relational databases and data modeling (e.g., MySQL Workbench).
- Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
- Familiarity with HTML and UI/UX wireframing tools.
- Strong analytical, communication, and problem-solving abilities.