Project Manager (Ecommerce, Digital & IT)

Salary: RM 5,000 – RM 7,000 per month

Responsibilities

• Successfully manage multiple Ecommerce, Digital, and IT projects end-to-end.

• Deliver at least 90% of projects on time (excluding client-side delays).

• Respond to client queries within 1 business day.

• Conduct regular status updates for all active projects.

• Assign internal tasks within 24 hours of receiving client requests.

• Follow up on pending tasks every 2 working days.

• Ensure all project documentation is completed before kickoff.

• Complete post-project handover within 2 working days after go-live.

• Ensure smooth UAT sign-off and minimal post-launch issues.

• Ensure successful go-live for Ecommerce and IT integration projects.

• Track all risks and blockers throughout the project lifecycle.

• Maintain minimal internal escalations due to project oversight.

Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with stakeholders.

• Manage end-to-end delivery of Ecommerce (Shopify, Magento, WooCommerce), Digital (websites, CMS, landing pages), and IT projects (system integrations, APIs, automation).

• Create detailed project plans including timelines, milestones, dependencies, and resource allocation.

• Ensure alignment between business requirements, technical implementation, and delivery timelines.

• Conduct project kickoff meetings and align internal teams with project requirements.

Team & Resource Management

• Coordinate internal teams (developers, designers, QA) and external vendors or clients.

• Assign and manage resources based on availability and capability.

• Monitor workload and adjust resource allocation and timelines as needed

Client & Stakeholder Communication

• Serve as the primary point of contact between clients and the internal team.

• Translate client and business requirements into clear tasks for internal teams.

• Manage stakeholder expectations and provide regular project updates.

• Facilitate review sessions, feedback cycles, and sign-off stages.

Technical & Integration Coordination

• Work closely with developers and technical leads to understand system integrations (payment gateways, ERP, CRM).

• Track API dependencies and ensure technical feasibility before execution.

• Coordinate integration tasks and ensure proper testing and validation prior to go-live.

Budget & Timeline Control

• Track project budgets and ensure cost efficiency.

• Manage project schedules and proactively update timelines.

• Handle scope changes through proper change request processes

Risk & Issue Management

• Identify risks related to timelines, integrations, and scope changes.

• Develop mitigation plans and escalate critical issues when necessary.

• Lead post-project reviews and capture lessons learned.

Process & Documentation

• Maintain project documentation, task tracking tools (e.g., JIRA), and communication logs.

• Ensure all deliverables meet defined quality standards and internal SOPs.

• Prepare and manage requirement documents and handover materials.

Quality Management & Delivery

• Ensure Ecommerce deliverables meet user experience and functional requirements.

• Oversee testing phases including functional, regression, and UAT.

• Ensure smooth deployment, go-live readiness, and client sign-off.

• Validate all integrations and ensure systems are fully operational before launch.