Project Manager (Family & Social services administration)

Job Description

• Oversee the overall setup, daily operations, and management of the operation centre.
• Plan and coordinate project activities to ensure operational targets, service standards, and contractual requirements are met.
• Manage and supervise Team leads, Supervisors to ensure smooth operations and quality service delivery.
• Monitor team performance, productivity, and service quality, and implement improvements where necessary.
• Ensure compliance with procedures, policies, and service requirements.
• Coordinate with the relevant stakeholders to resolve operational issues and provide regular project updates.
• Identify operational risks and implement appropriate solutions to ensure business continuity.
• Manage manpower planning, staff deployment, training, and performance monitoring.

Requirements

• Degree in Business Administration, Project Management, Operations Management, or a related field.
• Relevant experience in project management, operations management, or customer service.
• Experience in managing teams and overseeing service delivery, preferably in public sector or government-related operations.
• Good communication, leadership, coordination, and problem-solving skills.
• Proficient in Microsoft Office and computer applications.