Project Manager
About the role
The Manager, Business Systems & Digital Transformation is responsible for leading the implementation, optimisation and continuous enhancement of FIDE FORUM's integrated business systems and digital platforms. The role serves as the organisation's internal technology lead and business systems owner, ensuring that technology, processes, data and reporting capabilities are aligned with FIDE FORUM's strategic and operational requirements. The role also functions as the primary internal IT support manager, providing first-line troubleshooting and coordinating the timely resolution of system, hardware, software, network, user-access and other day-to-day technology issues. Where specialist support is required, the Manager will liaise with and manage external technology vendors and service providers, monitor service-level performance, and ensure issues are appropriately escalated and resolved with minimal operational disruption.
Key responsibilities
Lead the end-to-end implementation of the integrated membership, finance and engagement management platform
Develop project plans, timelines, budgets and resource allocation
Review and redesign business processes to maximise operational efficiency across Market, Membership, Finance and Corporate Services
Serve as the internal System Owner responsible for Membership Management, Event Management, Finance Module, Payment Gateway, Reporting Dashboard and AI-enabled features
Establish organisational standards for data quality, data ownership, data integrity, master data management, data cleansing, access controls, information security and compliance with PDPA
Develop dashboards and management reports to support strategic decision-making, analysing membership trends, programme participation, director demographics, engagement statistics and financial performance
Identify opportunities to leverage AI and emerging technologies including AI-assisted reporting, workflow automation, predictive analytics and chatbot capabilities
Manage relationships with system vendors, implementation partners, cloud providers and external consultants, monitoring SLAs, project milestones and support performance
Lead organisational change initiatives by preparing training materials, conducting user training, developing SOPs and managing communications
Ensure systems comply with organisational policies, PDPA, cybersecurity requirements, internal controls and audit requirements
About you
Bachelor's Degree in Information Systems, Computer Science, Business Administration, Project Management or related discipline
Minimum 5–8 years' experience in project management, business systems or digital transformation
Experience implementing ERP, CRM or enterprise business systems
Experience in business process improvement
Experience managing technology vendors
Experience in data analytics and dashboard reporting
Experience in stakeholder management and cross-functional project delivery
Technical competencies in Project Management, Business Analysis, Process Mapping, Change Management, Data Analytics, Dashboard Development, Microsoft Power BI, Microsoft Excel (Advanced), AI productivity tools, CRM platforms, ERP systems, Cloud platforms, System Integration and API concepts
Behavioural competencies including Strategic Thinking, Analytical Mindset, Results Orientation, Strong Communication Skills, Stakeholder Management, Problem Solving, Initiative, Adaptability, Collaboration, Continuous Learning, Customer Focus and Attention to Detail
PMP, PRINCE2, Agile or equivalent project management certification is an advantage; Certification in Business Analysis or Change Management is an added advantage