Project Manager I

Job Title: Project Manager I

Location: Grand Rapids, MI

FLSA Status: Exempt

Reports to: Director of Project Operations

Supervises: N/A

Purpose of the Job:

The Project Manager (PM) is responsible for overall project delivery. The PM leads, plans, organizes, coordinates and oversees all activities related to the combination of multiple Imperial products and services for clients in the clinical trial space. The PM provides customer-focused leadership from inception to execution through completion to achieve on-time, on-budget, project results for the client.

Job Functions and Performance Standards:

Accountability

• Monitors and manages adherence to project budget and scope of work to realize project profitability.
• Management and coordination of efforts assigned to members of the project team, external resources, and vendors.
• Ensures all project tasks are completed in accordance with project plans and in compliance with standard Imperial processes, policies, and procedures.
• Promotes and manages effective communication on project status, progress reporting both internally and externally.
• Coordinates with management to ensure adequate resources are available to meet project deliverables and milestones

Client Management

• Acts as the primary liaison between Imperial and the client for all assigned projects
• Assists in Business Development (BD) activities acting as Subject Matter Expert including leading proposal development and presentations when appropriate.
• Interacts with Imperial BD and customers in preparing scope of work, product development, launch, and securing change orders.
• Develops strong relationships with current clients and proactively seeks to generate new and/or add-on business for both current and future projects.
• Builds a knowledge base of each client’s business, organization and objectives.
• Provides forecasts and budgets to client as well as management
• Communicates study progress as needed
• Facilitates kick-off meetings, update meetings and ad hoc meetings with client and Imperial Project Team
• Responds promptly to customer requests and proactively manages expectations
• Recognizes and escalates any issue related to customer dissatisfaction through appropriate quality channels quickly and effectively for resolution

Project Management and Leadership

• Develops and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery
• Manages project priorities and timelines utilizing appropriate resources and team members for assigned projects. Develops and/or revises priorities when necessary.
• Maintains and evaluates project progress, and quality. Practices proactive risk management activities
• Tracks progress against milestones, budgetary guidelines, or other performance indicators and prepares/delivers reports to client.
• Directs work to other team members as appropriate in order to facilitate project execution
• Works with operations team on print and materials-based projects with limited additional services.
• Coordinates production, procurement and distribution of materials through internal team members. Maintains overall responsibility for client engagement and satisfaction
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Attend project management training and team meetings
• Leads internal process improvement projects as assigned
• Delegates tactical, day-to-day tasks to Project Management Associate as necessary

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderate
• Daily group interaction is imperative to the team’s success. Occasional interaction with manufacturing departments and working on the shop floor may be required.