Project Manager - IT

<div> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;background-color:#ffffff;"> </p><p style="margin-top:3.7pt;margin-bottom:0pt;line-height:normal;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Key Deliverables </span><span style="font-family:'New MS London';font-style:italic;">(Essential functions & Responsibilities of the Job)</span><span style="font-family:'New MS London';">:</span> </p> <p style="margin-top:3.7pt;margin-bottom:0pt;line-height:normal;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;"> </span> </p> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Project & Program Management</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Lead multiple concurrent IT projects from </span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;font-weight:bold;">initiation through implementation, go-live, and stabilization</span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Define project scope, objectives, deliverables, dependencies, and success criteria.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Monitor project progress and ensure delivery against approved scope, timelines, and budgets.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Establish project governance and provide regular management and steering committee updates.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Business & Stakeholder Management</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Partner with business leaders to understand requirements, priorities, and expected business outcomes.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Act as the key interface between </span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;font-weight:bold;">Business, IT, vendors, OEMs, and system integrators</span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Lead requirement workshops, solution discussions, project reviews, and decision-making forums.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Provide clear and timely communication on project progress, risks, issues, dependencies, and key decisions.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Vendor & Partner Management</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Manage system integrators, technology vendors, OEMs, and implementation partners.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Track vendor deliverables, milestones, resources, SLAs, and contractual commitments.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Ensure vendor performance, delivery quality, and adherence to agreed timelines.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Manage escalations, issue resolution, and commercial/change discussions.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Risk, Issue & Change Management</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Maintain and actively manage </span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;font-weight:bold;">RAID logs</span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;"> covering risks, assumptions, issues, and dependencies.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Identify project risks proactively and establish mitigation and contingency plans.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Manage scope changes through formal change-control processes.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Escalate critical issues with clear impact assessment and recommended actions.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Testing, Cutover & Deployment</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Coordinate </span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;font-weight:bold;">SIT, UAT, integration, performance, security, and regression testing</span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Ensure business readiness, testing completion, and formal sign-offs before deployment.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Lead cutover planning, production deployment, rollback planning, and hypercare.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Ensure smooth transition to application support and operational teams.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:150%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;">Financial & IT Governance</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Track project </span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;font-weight:bold;">CAPEX/OPEX, budgets, resources, and overall project financials</span><span style="line-height:150%;font-family:'New MS London';font-size:9pt;">.</span>Monitor vendor invoices and milestone-based payments.</li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Ensure compliance with IT architecture, security, audit, ITGC, and change-management requirements.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:150%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:150%;font-family:'New MS London';font-size:9pt;">Maintain project documentation, governance records, approvals, and lessons learned.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> </p><p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"><span style="font-family:'New MS London';font-weight:bold;font-size:9pt;">Required Skills & Competencies</span></p> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;">Project & Functional Skills</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong experience in </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">IT Project / Program Management</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Proven experience delivering enterprise application implementation, migration, and upgrade projects.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong understanding of </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">Retail and E-commerce business processes</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Good understanding of </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">POS, OMS, CRM, Loyalty, ERP, Digital Commerce, and system integrations</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Experience managing complex, multi-vendor technology programs.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;">Leadership & Soft Skills</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong stakeholder management and communication skills.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Excellent analytical, problem-solving, and decision-making capabilities.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Ability to manage multiple projects, priorities, and deadlines.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong vendor management, negotiation, and influencing skills.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Ability to lead cross-functional teams without direct reporting authority.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong presentation and management reporting skills.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;">Tools & Methodologies</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Experience with </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">Agile, Waterfall, and Hybrid project methodologies</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Working knowledge of Jira, Confluence, MS Project, Azure DevOps, or equivalent tools.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Strong proficiency in MS Excel, PowerPoint, and project reporting.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;">Qualifications & Experience</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">8–12 years</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;"> of relevant experience in IT Project / Program Management.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Proven track record of managing </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">large-scale IT transformation and business application projects</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Experience in </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">Retail, E-commerce, FMCG, or Consumer-facing organizations</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;"> preferred.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">MBA / Project Management qualification preferred.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">PMP, PRINCE2, Scrum, Agile, SAFe, or equivalent certification will be an advantage.</span> </li> </ul> <p style="margin-top:0pt;margin-bottom:8pt;line-height:108%;font-size:9pt;"> <span style="font-family:'New MS London';font-weight:bold;">Key Performance Indicators (KPIs)</span> </p> <ul type="disc" style="margin:0pt;padding-left:0pt;"> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">On-time and on-budget</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;"> delivery of projects.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Achievement of approved project scope, milestones, and business objectives.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Successful implementation with </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">minimal critical post-go-live issues</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Business and stakeholder satisfaction.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Effective management and closure of project risks, issues, and dependencies.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Vendor performance against agreed </span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;font-weight:bold;">SLA, SOW, cost, quality, and timelines</span><span style="line-height:115%;font-family:'New MS London';font-size:9pt;">.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Achievement of defined business benefits and operational improvements.</span> </li> <li style="margin-left:27.6pt;margin-bottom:8pt;line-height:115%;padding-left:8.4pt;font-family:serif;font-size:10pt;"> <span style="line-height:115%;font-family:'New MS London';font-size:9pt;">Compliance with IT governance, security, audit, and change-management standards.</span></li></ul> </div>