Project Manager

SDM (1.)

P&L responsibility

Expansion of services to fill all gamut’s of infrastructure-increase breadth.

Focus on project opportunities and transformation initiatives .

ITIL process definitions and implementation .

Automation in service delivery .

Resource management Utilization .

Billing Management reporting .

Conduct regular in depth service and process audits.

Employee retention, motivation and training .

Focus on grooming people from L1 to L2, L2 to L3 within select timelines .

Value add to customer-YOY by working closely with the Transformation and

Consulting group for:

Architecture gap assessment studies

Implementation of new technologies .

Consolidation/virtualisation opportunities .

Reduce business impact of outages .

Cost savings through better solutions .

Enhance operational efficiencies

Overall SLA management – Operation interaction with technologies Lead /

Service Owner .

Overall Customer and Employee Satisfaction. 8326034697

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