Project Manager/Leader

• Manage large-scale, complex and high-profile OPS I&IT projects through the full project lifecycle.
  
• Develop and manage detailed project schedules, scope, milestones, deliverables and integrated plans.
  
• Provide leadership and direction to project teams, OPS resources, external service providers and vendors.
  
• Plan, coordinate and assign work based on established priorities.
  
• Monitor project progress, anticipate issues and risks, troubleshoot problems and implement corrective actions.
  
• Ensure project deliverables are completed on time, within scope and within budget.
  
• Promote I&IT project management best practices and adherence to established methodologies and frameworks.
  
• Coordinate project processes and develop, document and communicate project guidelines and procedures.
  
• Identify potential conflicts between project and functional areas and develop appropriate responses.
  
• Support the development, preparation and approval of Terms of Reference and Project Charter documentation.
  
• Support planning and preparation of required OPS project planning submissions, including MB20s and/or RBP products, where applicable.
  
• Monitor and forecast project costs and provide reporting and recommendations to ensure financial targets are achieved.
  

• Develop and manage complex project budgets involving multiple funding channels and cross-Ministry dependencies.
  
• Maintain strong fiscal control and accountability.
  
• Prepare estimates, forecasts and reconciliations/confirmation of actual expenditures.
  
• Monitor project financial performance and identify potential budget variances.
  
• Provide financial information and recommendations to project leadership and senior stakeholders.
  

• Coordinate effectively across:
  
• Business stakeholders
  
• I&IT
  
• Finance
  
• Procurement
  
• Privacy/Security
  
• Legal
  
• Establish and participate in steering committees and stakeholder forums.
  
• Prepare and deliver project, program and/or portfolio reporting to senior executives and multiple stakeholder groups.
  
• Clearly communicate project status, risks, issues, dependencies and recommended mitigation strategies.
  
• Manage client relationships and expectations throughout the project lifecycle.
  
• Escalate significant risks and issues appropriately and provide actionable recommendations to decision makers.
  
• Demonstrate familiarity with UPM, Enterprise Architecture and OPS gating processes.
  

• Manage, control and coordinate project-related systems, processes and procedures.
  
• Oversee technology infrastructure change, transition and implementation activities.
  
• Coordinate technology-related project dependencies and implementation activities.
  
• Make recommendations regarding the acquisition of:
  
• Software
  
• Hardware
  
• Technology resources
  
• Ensure technology project deliverables align with applicable government and Ministry standards.
  

• Source, select and onboard project team members across multiple disciplines.
  
• Clearly define roles, responsibilities, tasks, deliverables and performance expectations.
  
• Lead both OPS unionized employees and fee-for-service (FFS) consultants where applicable.
  
• Resolve resourcing issues and interpersonal conflicts.
  
• Negotiate resource changes and ensure appropriate allocation of project resources.
  
• Facilitate knowledge sharing across project teams.
  
• Maintain alignment between project objectives, team responsibilities and required deliverables.
  

• Identify organizational resistance to change and develop appropriate strategies to address it.
  
• Build stakeholder support for project changes throughout:
  
• Concept
  
• Definition
  
• Planning
  
• Implementation
  
• Close-out
  
• Capitalize on forces supporting change and help stakeholders transition successfully to new processes and technology.
  

Requirements

• Demonstrated experience managing Oracle Service Cloud Platform or a similar service/customer-management technology platform.
  
• Experience managing projects involving implementation, enhancement, transition, integration or transformation of enterprise service/customer technology platforms is highly relevant.
  

• Proven experience providing management and leadership to project teams and external service providers/vendors through all phases of projects.
  
• Ability to plan, coordinate and assign work based on established priorities.
  
• Experience managing multidisciplinary project resources and vendor relationships.
  

• Proven experience managing and coordinating project monitoring activities.
  
• Ability to anticipate and troubleshoot project issues.
  
• Demonstrated ability to provide ongoing project expertise, resolve problems and improve project effectiveness.
  
• Strong risk and issue identification, escalation and mitigation capabilities.
  

• Proven experience applying I&IT project management best practices and adherence to standard project management methodologies.
  
• Hands-on experience with Agile, Kanban and/or other structured project management methodologies.
  
• Ability to establish and maintain appropriate project governance, controls, processes and documentation.
  

• Demonstrated experience developing and managing:
  
• Project schedules
  
• Scope
  
• Deliverables
  
• Milestones
  
• Integrated project plans
  
• Proven ability to deliver projects within defined timelines, scope, quality and budget parameters.
  

• Demonstrated experience coordinating across multiple functional areas, including Business, I&IT, Finance, Procurement, Privacy/Security and Legal.
  
• Strong stakeholder relationship and expectation-management skills.
  
• Excellent written, verbal and executive-level presentation skills.
  

• Experience developing and managing project budgets.
  
• Experience monitoring and forecasting project costs.
  
• Ability to provide financial reporting, estimates, forecasts and variance information.
  
• Experience working with multiple funding channels and/or cross-organizational dependencies is an asset.
  

• Experience establishing or participating in steering committees and governance forums.
  
• Experience preparing project/program/portfolio reporting for senior executives.
  
• Ability to communicate complex project risks, issues, dependencies and recommendations clearly.
  

• Experience preparing or supporting Terms of Reference and Project Charter documentation.
  
• Experience coordinating project processes and developing/communicating project guidelines and procedures.
  
• Experience identifying and managing conflicts between project and functional areas.
  
• Experience directing project teams to ensure deliverables meet government/Ministry standards.
  
• Experience with organizational development, strategy development, business planning and/or Ministry funding requests.
  
• Experience with technology infrastructure change, transition and implementation.
  
• Experience recommending acquisition of software, hardware and technology resources.
  
• Experience managing client relationships and expectations.
  

• Knowledge and understanding of the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK).
  
• Knowledge of Information Management principles, concepts, policies and practices.
  
• Knowledge and understanding of AODA and related regulations and standards.
  
• Experience with OPS/Ministry project management standards and practices.
  
• Familiarity with UPM, Enterprise Architecture and OPS gating processes.
  
• Experience managing complex I&IT initiatives within a government or highly regulated environment.
  

• Oracle Service Cloud Platform OR similar product/platform experience
  
• Project management experience within an I&IT/technology environment
  
• Leadership of project teams and external vendors/service providers
  
• Experience through all phases of the project lifecycle
  
• Project monitoring and proactive issue/risk management
  
• Troubleshooting and problem resolution
  
• Agile / Kanban / equivalent project management methodology
  
• Project schedule, scope and deliverable management
  
• Budget management, cost forecasting and financial reporting
  
• Stakeholder coordination across Business, I&IT, Finance, Procurement, Privacy/Security and Legal
  
• Steering committee / governance experience
  
• Executive-level reporting and presentations
  
• Terms of Reference / Project Charter experience
  
• Technology implementation / transition / infrastructure change experience
  
• Vendor and resource management
  
• Conflict resolution and change management
  
• Government/Ministry standards or comparable highly regulated environment experience
  
• Available for 100% onsite work, 5 days/week
  
• Able to obtain/hold CRJMC security clearance
  
• Available to start November 9, 2026
  
• Candidate understands this requisition has a maximum submission limit of 1