Project Manager - Operations & Technology

National Recovery Associates (NRA) Location: Jacksonville, FL (Preferred) or Newark, NJ Department: Operations / Information Technology Employment Type: Full-Time

About the Role

National Recovery Associates is seeking an experienced Senior Project Manager to lead strategic initiatives across Operations, IT, Compliance, Legal, HR, Training, Client Services, and Executive Leadership. This role oversees software implementations, system integrations, operational improvements, vendor relationships, and cross-functional projects that drive business growth and efficiency.

Key Responsibilities

• Lead projects from planning through implementation.
• Develop project plans, timelines, milestones, and executive status reports.
• Coordinate cross-functional teams and external vendors.
• Manage software implementations, system upgrades, and technology initiatives.
• Identify risks, remove roadblocks, and keep projects on schedule.
• Develop and improve SOPs and business processes.
• Support workflow automation and operational efficiency initiatives.
• Track project budgets, deliverables, and KPIs.
• Present updates and recommendations to executive leadership.

Preferred Project Experience

• Software implementations
• System integrations
• Business process improvement
• Workflow automation
• Client onboarding
• Compliance initiatives
• Reporting & Business Intelligence
• AI and technology initiatives

Qualifications

• Bachelor's degree preferred in Business, IT, Project Management, or related field.
• 5+ years of project management experience.
• Experience leading cross-functional business or technology projects.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Industry Experience

• Accounts Receivable Management (ARM)
• Consumer Collections
• Financial Services
• Banking
• Call Centers
• Business Process Outsourcing (BPO)

Preferred Systems

• Microsoft Project
• com
• Asana
• Jira
• Smartsheet
• Microsoft Teams
• Power BI
• SQL (preferred)
• iSolved
• CRM platforms
• Dialer platforms

Benefits

• Competitive Salary
• Performance Bonus Opportunities
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Professional Development
• Career Growth Opportunities

Why Join NRA?

Work directly with executive leadership to deliver high-impact projects that improve technology, streamline operations, and support the continued growth of National Recovery Associates.