Project Manager, Performance Improvement, First

The Project Manager serves as a driver for change and has responsibility for leading and overseeing quality and/or service improvement initiatives from initiation to close, within the CCO Project Management Office (PMO). Primary responsibilities include:

• Developing implementation plans for assigned moderate to highly complex improvement projects - working with stakeholders to ensure alignment of the desired scope and results by creating a process to bring it to fruition.
• Delegation and monitoring of progress of tasks assigned to project resources for multiple concurrent projects.
• Use of applicable computerized systems (i.e. Tableau dashboards) to monitor progress and performance metrics.
• Assist the organization with enhancing our accountability.
• Monitor assigned projects to identify and mitigate risks.
• Ownership of maintaining communication with project teams, leaders and other stakeholders including communicating project status, progress and challenges.
• Role will be primarily assigned across one or more clinical/non-clinical domain areas and support projects across each areas operating plan.

Clinical/ Non-clinical Domain Project Management:

Works with the departmental team and other departments (eg. Nursing, Support Services, etc.) to define projects and set the project scope; plans for project resource requirements (time, labor, and/or financial); set deadlines and track progress. Ensures completion of team administrative functions in order to promote effective meetings. Manages multiple projects through prioritization and delegation, as appropriate, in consultation with the department manager.

Use a limited tool set of improvement methods to assist teams in solving problems

Quantitative Analysis/Data Management:

Analyzes and interprets data collected from various database systems to identify performance improvement opportunities. Assist with defining and tracking success metrics for improvement initiatives. Provides graphical analysis to establish relationships in data, and reach supportable conclusions based on available data. Uses benchmarking processes to identify best practices. Develop reports and query databases for custom reports to support the teams informed decision making and appropriate reporting of the data to the appropriate committees. Lead efforts to maintain and manage all data management programs as appropriate.

Ad Hoc Project Management:

• Provide project management support as needed for identified projects that are prioritized by the enterprise
• Other duties as assigned:
• Ad hoc responsibilities across clinical domains or other areas of need

Education and Experience Requirements:

• Bachelor's Degree in related field required. Master's degree preferred
• Minimum of 3-5 years of experience in a related project management position
• Certified Healthcare Professional, PMP Certification, or Certified Six Sigma Black Belt is preferred.