Project Manager

Company Description

Pleased.com specialises in customer support software, automation, and scalable service operations. By leveraging intelligent workflows, advanced analytics, and modern support infrastructure, the company enhances customer satisfaction and operational efficiency.

Pleased.com is committed to delivering innovative systems tailored to improve outcomes for businesses and their customers.

Job Overview

We are seeking an experienced Project Manager to take ownership to ensure high quality and velocity of delivery. Reporting directly to the Head of Product, you will collaborate closely with the Technical Directors, Project Managers, Engineering teams & Clients to define product requirements, prioritise initiatives, and ensure successful delivery within time guarded deadlines.

This role combines product knowledge, people management, prioritising, resource management, and cross-functional collaboration. You will own key product deliverables including but not limited to areas covering: user acquisition, engagement, retention, and revenue growth.

What you'll be doing

• Build project plans that ensure maximum utilisation of the team for impact

• Partner with Product to translate their ‘Why?’ into a ‘What? Who? How? and ‘When’ in a cohesive plan

• Where initiatives span multiple internal teams, the Project Manager leads cross-team collaboration, driving alignment and ensuring coordination

• Coordinates the deliverables from external partners as necessary

• Ticket creation and management in support of the roadmap

• Project-level resource assignment and scheduling

• Holds the team to a high bar, creating a culture of constant improvement. In areas such as ETA accuracy and code quality, the Project Manager identifies and drives process improvements

• Provide on-demand, accurate status to stakeholders

• Run all team ceremonies and meetings

• Drive resolution of production issues

• Have a keen attention to detail and be proud of their product

What you'll bring

• 6+ Years of Project Management experience in SaaS or Technology Companies

• Demonstrated experience managing teams in an agile framework

• Background in B2B SaaS or enterprise software

• Experience in defining business requirements in the context of software and application development from a customer viewpoint

• Excellent verbal and written communication skills with strong attention to detail

• Experience in working with UI/UX teams

• Professional level fluency in written and spoken English

What’s in it for you

• Competitive salary: ₱125,000 – ₱275,000+ monthly (based on experience)

• Comprehensive HMO coverage

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• 13th month pay and performance bonuses

• Professional development and conference budget

• On-site parking

Location & Work Arrangement

• Work arrangement: On-site role based in the Philippines

• Remote work: No remote work arrangement

Interview process

• Remote video screening with our Talent Acquisition Team

• Remote video interview with Team Members (60 Mins)

• On site interview with CEO (60 Mins)