Project Manager / Scrum Master - Hybrid/WFH

Company Overview

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Capability Requirements
The role requires strong capabilities in technical project management and Scrum, with hands-on experience in the Software Development Life Cycle (SDLC), Agile methodologies, project planning, stakeholder management, and end-to-end project delivery. The role is expected to manage project scope, timelines, budgets, risks, quality, and dependencies while facilitating high-performing Agile teams and Scrum ceremonies. Strong communication, stakeholder engagement, coaching, and cross-functional collaboration skills are essential, along with proficiency in Jira, Confluence, MS Project, or similar tools. Experience in global or shift-based environments, software or data platforms, Agile scaling frameworks, and DevOps practices is an advantage.

Duties and Responsibilities

• Lead end-to-end project delivery, managing scope, timelines, budgets, risks, and quality while ensuring transparent stakeholder communication.

• Coordinate sprint activities and facilitate Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, to support effective Agile delivery.

• Engage business stakeholders to build trust, manage expectations, and align project deliverables with business and strategic objectives.

• Identify, monitor, and escalate project risks, issues, and dependencies that may impact scope, timelines, cost, or quality.

• Collaborate with Product Owners to manage product backlogs, support prioritization, and ensure team readiness for sprint planning.

• Foster cross-functional collaboration across technical teams, platforms, and business units to improve coordination and delivery effectiveness.

• Coach teams, Product Owners, and stakeholders on Agile best practices, Scrum principles, and project management methodologies.

• Ensure the completeness, accuracy, and quality of project documentation through regular validation and reviews throughout the project lifecycle.

• Mentor junior colleagues, facilitate knowledge sharing, and drive continuous improvement in team capabilities, Agile practices, and Scrum maturity.

Job Specifications

• Related Work Experience - Minimum of 3 years of experience in technical project management and/or Scrum Master roles, with demonstrated experience in SDLC and Agile project delivery.

  • Experience working with cross-functional technical teams and business stakeholders.

  • Experience in global or shift-based delivery environments is an advantage.

• Certifications - Scrum certification (CSM or PSM) required.

  • Project management certification (PMP, PRINCE2, or CAPM) preferred.

  • Advanced certifications such as PSM II, PMI-ACP, or SAFe Scrum Master (SSM) are an advantage.

• Knowledge

  • Software Development Life Cycle (SDLC) and Agile methodologies, particularly Scrum.

  • End-to-end project management, including scope, schedule, budget, risk, quality, and dependency management.

  • Sprint planning, backlog management, Scrum ceremonies, and Agile delivery practices.

  • Project management and collaboration tools such as Jira, Confluence, MS Project, or equivalent platforms.

  • Working knowledge of software development, business application platforms, or data technologies.

  • Familiarity with Agile scaling frameworks (SAFe, LeSS) and DevOps practices is an advantage.

• Skills

  • Project Planning and Execution

  • Stakeholder Management and Relationship Building

  • Communication and Influencing

  • Risk Management and Problem-Solving

  • Team Facilitation and Agile Coaching

  • Cross-functional Collaboration and Coordination

  • Leadership, Mentoring, and Knowledge Sharing

  • Adaptability and Continuous Improvement

  • Organizational and Time Management Skills