PROJECT MANAGER_SERVICE NOW

About CITY PEOPLE SOLUTIONS (CPS):

City People Solutions is a leading IT Consulting, multi-specialist and managed recruitment and talent hire services provider. We are recognized for our expertise and success in providing businesses with flexible, Motivated and performance-based workforce within the Australian marketplace.

Since our beginnings in 2016, the Australian Staffing Agency has grown in the spirit of providing professional services with a personal touch and exceeding the expectations of our customers. CPS provides quality labor solutions across a number of industry sectors including Industrial and commercial recruitment and focuses on helping our customers meet their staffing needs.

City People Solutions has built a strong company with a solid reputation based upon the company values of professionalism with a personal touch, respect for our customers and community, efficiency and responsiveness.

CPS provides training and on-the-job mentoring for all our staff to instill our values and help exceed our customers’ expectations in the work that they do.

We help businesses build what is genuinely meaningful to their customers. We find the best way to enable change from the inside and ensure that the positive changes we make are sustained long after we leave.

Find us at – cpsanz.com

Background

The Enterprise Service Management project is tasked with delivering a new Service Management platform based on ServiceNow. This will replace the existing Service Management platform which is based on out of support technology.

The new platform will transform the service experience of our staff by making things easier to request through a human centred service experience layer which can be accessed anywhere, anytime.

The project is currently in it’s delivery phase, nearing completion of it’s foundation deployment (release 1). This is due to be delivered in Q1 2027.

Client requires an experienced Project Manager with strong ServiceNow delivery experience to support the Enterprise Service Management project through its current delivery phase and the completion of the foundation deployment. The role will work closely with the Program Manager, internal delivery leads and partner delivery teams across multiple workstreams, with a particular focus on integration and data activities, including data archiving, data migration and knowledge management.

• Develop, maintain and actively manage detailed project plans, schedules, dependencies and resource allocations across assigned workstreams.

• Coordinate internal teams, delivery partners and vendors to drive delivery progress, resolve blockers and achieve agreed outcomes.

• Monitor project progress, risks, issues, decisions and dependencies, escalating matters early where delivery, security, business readiness or schedule impacts arise.

• Prepare clear status reporting, governance forum packs and presentation materials for project stakeholders and governance groups.

• Support implementation planning, go-live readiness and transition activities, including alignment with testing, defect management, change management and business readiness requirements.

• Ensure project delivery remains aligned with Client policies, security standards, delivery governance and relevant regulatory requirements.

Core capabilities

• Project management discipline: strong capability in managing schedule, cost, scope, risk, issues, resources, vendors and delivery dependencies.

• ServiceNow delivery experience: practical experience supporting ServiceNow or similar enterprise service management platform implementations is highly desirable.

• Technical delivery awareness: understanding of middleware, B2B integration, data archiving and related technical delivery activities.

• Data migration capability: demonstrated ability to plan, coordinate and track data migration activities, including source data readiness, mapping, cleansing, reconciliation, defect resolution and migration cutover dependencies.

• Testing and defect management: ability to work with test leads and delivery teams to track testing progress, defects, remediation activities and readiness for release.

• Stakeholder and governance capability: strong communication, stakeholder management, presentation and reporting skills, including preparation of governance forum materials.

• Implementation and go-live experience: demonstrated experience supporting implementation planning, cutover, go-live execution and post-go-live stabilisation.

• Change management awareness: understanding of the importance of organisational change management, business readiness and adoption activities in successful platform delivery.

How to Apply:

Please apply using the link below or mail kish.c@citypeoplesolutions.com.au further details.

Applications closes based on the volume of applications received.

This is an opportunity to work somewhere you can truly be proud of your contribution. If this sounds like a role for you, let us know how you best fit the specific skills, and apply today with your cover letter and CV.

CPS is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements