Project Manager Services

Understand customer requests and translate his needs. Coordinate with all involved product divisions to provide a full complete solution answering customer needs Support Services sales team in sales, proposals, and presentations as needed Propose additional Services Products when required to secure project success as well as maximizing customer satisfaction Responsibilities during Projects Execution: Project registration in SAP Initiate the project with customer and aftersales manager Set a full schedule and coordinate with customer accordingly Evaluate technical feasibility and technical risks of project so as to determine proper level of support at Supply Chain and PM D Coordinate with all the involved business units to ensure the launching of the correct parts and follow up on delivery Conduct risk assessment and set mitigation plan to reduce any impact on the project Keep monitoring Quality -Cost (Budget) - Delivery (Timeline) of the projects Manage project crisis and plan for a course of action in conjunction with all project actors Reporting project progress on a weekly basis Arrange the logistics of the parts (packing, consolidation, and shipping to customer) Responsibilities during Projects Installation: Planning of the required resources and skills to conduct the installation Coordinate with the planning team to ensure the provision of the right skills Arrange Health Safety Environment Security (HSE S) coordination plan Arrange the logistics of the installation team and coordinate with the customers accordingly Coordinate with the team on site and provide the required support to complete the job Create and follow up punch list due to any nonconformity found on site Monitor and support the intervention till he gets the technical acceptance of the project Responsibilities during Project Closing Conduct Root cause analysis to understand the root of the problem and set learned lessons Ensure that all the invoices are issued completely Ensure database update Set a closing meeting with the customer Arrange customer satisfaction survey