Project Manager
JobDescription: Technology Project Manager – TSA & Legal Day 1 Readiness
Role Purpose
The Technology Project Manager is accountable for planning and deliveringtechnology workstreams that enable Legal Day 1 readiness, with a primaryfocus on establishing and managing Transitional Service Agreements (TSAs)(i.e., services provided/received during a transition period to ensurecontinuity). The role ensures critical technology services, dependencies,controls, and governance are in place for Day 1 and that TSA delivery ismanaged through stabilisation and transition-to-exit.
KeyAccountabilities (What you’ll do)
1) Day 1Readiness & Delivery Management
● Own and drive the integrated plan for Technology Legal Day 1readiness, ensuring all milestones, deliverables, and entry/exit criteriaare defined and met.
● Establish and manage detailed project plans across applications,infrastructure, networks, end-user computing, identity & access, data,service management, and operational readiness.
● Coordinate cutover planning, rehearsal activities, go/no-gocriteria, and hypercare/stabilisation for Day 1.
2) TSA ScopeDefinition, Mobilisation & Governance
● Define the Technology TSA catalogue (services in scope,service descriptions, boundaries, dependencies, assumptions).
● Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI,reporting, escalation paths, pricing/chargeback inputs (where applicable), andcontrol requirements.
● Put in place TSA governance: service reviews, KPI reporting, issuetriage, change control, dispute management, and decision logs.
● Ensure TSAs align with target operating model and do not createunmanaged operational, security, or regulatory risk.
3)Stakeholder & Cross-Functional Coordination
● Manage senior stakeholder engagement across Technology, Legal,Procurement/Vendor Management, Finance, Risk/Compliance, Operations, CyberSecurity, Data Privacy, and Business Owners.
● Coordinate third parties and internal suppliers to confirmdeliverables, responsibilities, and operational handshakes.
● Drive decisions at pace, escalating blockers with clear optionsand impact assessments.
4) Risk, Controls,and Regulatory Discipline
● Maintain project RAID (Risks, Assumptions, Issues, Dependencies)with actionable mitigations and clear owners.
● Ensure appropriate controls are followed (e.g., change management,access controls, auditability, data handling, resilience, incident management).
● Produce clear status reporting for steering forums, includingcompliance/control milestones relevant to Day 1.
5)Transition-to-Exit / TSA Exit Planning
● Develop and own the TSA exit plan and timeline: service separation,migration, decommissioning, and handover to BAU/target state.
● Track exit readiness criteria, including technology remediation,operational capability, documentation, and knowledge transfer.
● Reduce TSA duration and risk through proactive dependency managementand delivery acceleration where feasible.
KeyDeliverables
● Legal Day 1 integrated plan, cutover plan, and readiness packs
● Technology TSA catalogue and service schedules (inputs)
● TSA governance cadence, KPI reporting pack, and escalations framework
● RAID log, dependency maps, and decision log
● Operational readiness artefacts (runbooks, support model, handoverplans)
● TSA exit plan and transition roadmap to target state
Knowledge,Skills, and Experience (What you’ll bring)
Essential
● Proven experience as a Technology Project Managerdelivering complex, cross-domain change (applications/infrastructure/ops).
● Demonstrated delivery experience in separations, carve-outs,mergers, entity moves, major transitions, or Day 1 events.
● Strong understanding of service management concepts (servicecatalogues, SLAs/OLAs, incident/problem/change processes).
● Excellent stakeholder management, influencing, and governanceskills; comfortable presenting to senior forums.
● Strong planning and execution discipline (critical pathmanagement, dependency mapping, RAID, reporting).
Desirable
● Experience working with Transitional Service Agreements (TSAs)or similar transition service constructs.
● Familiarity with technology risk, controls, audit, cyber/security,and data privacy considerations in transitional environments.
● Experience coordinating vendors/outsourced service providers andmanaging contractual service obligations.
● Exposure to tooling: MS Project/Plan, Jira, Confluence,ServiceNow, Power BI (or equivalents).
Qualifications(Preferred)
● Project management certification (e.g., PRINCE2, PMP, AgilePM) orequivalent experience.
● ITIL foundation (or strong service management background).
Ways ofWorking (Behaviours)
● Takes accountability for outcomes, escalates early, and drivesdecisions with clear options.
● Works collaboratively across boundaries; values differentperspectives to land pragmatic solutions.
● Operates with discipline and integrity in regulated environments(controls-first mindset).
● Focuses on delivery momentum while maintaining quality andoperational safety.
AdditionalInformation
● This role may require working to fixed milestones and supportingout-of-hours cutover or hypercare activities around Legal Day 1.
● Background screening and role-based access approvals may apply.