Project Manager - SIP/Unified Comms (Senior Consultant)

Job Title: Project Manager – SIP / Unified Comms (Senior Consultant)
Location: City of London - onsite 3 days per week
Duration: 6 months (to be extended)
Salary: £80,000 - £90,000 - dependent on experience
Start: ASAP

At Pace, our consultants genuinely care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early.

Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy.

We are reimagining how transformation services are delivered, taking a human-centred approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you.

Role:

Supporting one of our key customers in Central London, you will be joining our energised and focussed Programme and Project team who are working hard to deliver exceptional value across a global estate.

With a demonstrable background in infrastructure project delivery, you will have successfully managed complex, highly visible technical projects, ideally including SIP trunking, Unified Communications, telephony, contact centre, voice, network or collaboration technology change.

Responsibilities of the Project Manager include:

• Define, agree and manage the delivery approach, plan, dependencies and resources required for technical infrastructure workstreams
• Lead delivery of SIP / Unified Communications projects, including planning, migration, cutover, testing, service transition and operational handover activities
• Coordinate technical teams, third-party suppliers and client stakeholders across voice, network, telephony, contact centre and collaboration technology workstreams
• Ensure solution designs, implementation plans and delivery activities align with the customer’s infrastructure strategy, technical standards and governance requirements
• Work closely with internal management, business stakeholders and external partners to develop effective delivery plans, service models and transition approaches
• Maintain robust governance, including plans, RAID, reporting, decision logs, dependency management and escalation routes
• Manage relevant vendors and suppliers, ensuring delivery commitments, risks and issues are actively tracked and resolved

Responsibilities of the Project Manager include:

• Proven experience as an Infrastructure Project Manager delivering technical change in complex enterprise environments
• Hands-on project delivery experience across SIP trunking and Unified Communications, ideally including telephony migrations, voice platforms, contact centre technologies, Microsoft Teams Phone or equivalent UC platforms
• Strong understanding of infrastructure delivery dependencies across networks, security, endpoints, identity, service management and operational support models
• Focussed on Delivery: An ability to demonstrate a high degree of competency in project management, with similar experience in a client-facing position and in fast-paced, technically complex environments
• Strong Multitasker: Demonstrates the ability to manage and prioritise multiple technical workstreams simultaneously, pivoting quickly with an agile and pragmatic approach
• Confident Communicator: Has excellent communication and stakeholder management skills, capable of translating technical delivery detail for business, operational and senior stakeholder audiences
• Proactive Ownership: Possesses a curious mindset, takes full ownership of delivery outcomes, and actively seeks efficient, innovative ways to optimise project processes
• Team Player: A dedicated team player who proactively identifies opportunities to support colleagues, technical teams and client stakeholders to achieve shared outcomes
• Adaptable: Thrives in flexible, ambiguous environments, embracing continuous learning and experimentation to navigate complex technical and organisational circumstances
• Solution-Focused: Committed to unlocking programme success, with exceptional project management discipline, strong judgement and the confidence to raise issues early
• A proactive consulting mindset, capable of anticipating challenges and addressing them effectively in a fast-paced client environment
• Advanced proficiency in Microsoft Excel and PowerPoint for planning, reporting, data analysis and executive presentations
• Ability to communicate effectively with technical and non-technical stakeholders, including senior sponsors, architects, engineers, service owners and business users

Desirable:

• Legal industry or professional services background
• Ability to operate within a consulting environment
• Relevant certifications in your area of expertise

What’s in it for you?

• An opportunity to join a high-growth, scale-up consulting firm making a material difference in how clients are served.
• Personal development focus with annual appraisals, development plans, and bi-weekly coaching conversations.
• Access to a personal training budget (subject to approval).

Compensation and Benefits include:

• 25 days’ annual leave, plus Bank Holidays and an extra day for your birthday
• Option to purchase up to 10 additional days of leave per year
• AVIVA workplace pension scheme
• Save 30–60% on an electric car through The Electric Car Scheme
• Cycle to Work Scheme
• Access to Pace’s APM Corporate Partner benefits
• ADS Group Reward benefits
• One paid day off to volunteer
• Enhanced Maternity Leave, Paternity Leave
• Work from Abroad policy
• Regular company and team events
• Reservist leave: up to 10 days paid

* Please note that some benefits are for permanent employees only

Your Pace team:

Harnessing Human Autonomy means putting human needs at the heart of system and process design.
At Pace, we help organisations align technology with human behaviour - designing systems that empower people, automate the routine, and unlock greater efficiency and innovation.

Imagine if... you worked for a company that has integrity at its core and truly values its people, social responsibility, and the real-world impact of its work.

We recognise that we are only as good as our people. Apply today to discover the great things we’re achieving together - and the fun we have doing it.