Project Manager (Tech Operations)

Company Overview & Culture:

Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. We specialize in delivering high-quality enterprise technology and Enterprise Resource Planning (ERP) system optimization services across Human Capital, Payroll, and Financial Management systems. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways. Worldgate has been named to the Inc. 5000 list of fastest-growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.

Job Summary:

The Project Manager is responsible for managing, directing, and overseeing project-based work for our clients. The Project Manager is a key influence in building and growing client relationships, reporting status to the Program Manager and ensuring projects are completed successfully. The Project Manager leads project teams and exhibits a high degree of initiative in resolving problems encountered during projects and presenting solutions to the client. This position is typically assigned to smaller-scale projects and provides recommendations on project approaches, resource planning, and business strategies to support client goals and outcomes.

Essential Responsibilities:

· Proactively lead assigned projects and project staff by creating appropriate project plans and documentation.

· Manage and control a project plan, budget, manage risks/issues, and coordinate resources from start to finish.

· Work collaboratively with project teams to develop full-scale project plans and associated communications documents.

· Organize and facilitate stakeholder requirement sessions for IT projects.

· Demonstrate the ability to document, define, analyze, and translate functional and technical business requirements.

· Translate business needs into requirements specifications and clearly communicate requirements to both the business and technical stakeholders.

· Effectively prepare for, analyze, and control changes on a project.

· Communicate effectively with technical and non-technical team members throughout and across projects.

· Develop best practices and tools for project execution and management.

· Constant and effective communication with project stakeholders and clients.

· Manage relationships across client business segments and various functional areas.

· Manage project staff to ensure all assigned tasks are completed accurately, on time, and in alignment with project requirements.

· Build and support collaborative, high-performing project teams by fostering effective communication, accountability, and coordination.

Corporate Standards:

· Comprehension and alignment to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach.

· Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.

· Understand Worldgate’s mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate’s values and behaviors.

· Comply with criminal background check standards by maintaining a clear record throughout employment.

Key Competencies:

· Customer / Client Focus

· Project Management

· Effective Communication

· Problem Solving

· Risk Management

· Strategic Thinking

· Team Leadership

Qualifications & Skills:

Required:

· Bachelor's degree (B. A. or B.S.) from four-year college or university or equivalent experience

· 3+ Years' experience as a business analyst, or project manager on IT systems project(s)

· Excellent verbal and written communication skills

· Proven meeting facilitator with explicit skills leading productive meetings

· Experience motivating and collaborating with team members

· Ability to manage diverse teams and handle multiple business and technology assignments concurrently

· Ability to break down business processes into complex workflow/business process maps

· Display effective brainstorming prowess and creativity

· Proficiency in basic computer skills - word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.

Preferred:

· Familiarity with IT infrastructure, on-premises data centers, and virtualized server environments

· Familiarity with Google Workspace

Equal Opportunity Statement:

Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.