Project Manager
Location: Melbourne,Victoria,Australia
Role: Business Project Manager
Duration: 6 months (possible extension)
Location: Melbourne
Key requirements:
Experienced Project Manager with expertise in business change
Ability to manage technical SME resources
Ability to manage a complex stakeholder environment
Experience with Service Desk operations / processes, as well as with Service Desk Ticketing Tools
Experience of both agile and waterfall project methodologies
Experience with Atlassian suite (preferred)
Vendor Management
Budget management
Change management experience (preferred)
Experience with business system integrations, such as between Service Desk Ticketing tool and CRM /
Telephony platforms (preferred)
Job Description:
Role Context
Mission Telstra Health provides technology solutions and services that help improve the delivery of
health services in Australia, and better connect healthcare providers with patients and with
each other. It’s our mission to be the technology provider of choice for the Australian
healthcare sector so as to provide better care for patients.
Telstra Health has been built through the acquisition of various companies. The mission of
this role is to migrate 9 individual Service Desks towards a single instance of Jira –
Atlassian. The role will also manage (with support of a technical lead) the re-platforming of
the existing Jira instance to be more scalable going forward.
Strategic
Alignment
Telstra Health offers software applications, and platforms that connect health information,
patients and providers. We offer our solutions to the pharmacy, public and private hospital,
primary care, diagnostic, Indigenous health, and aged, disability and community care
sectors in Australia, as well as to Government and other health funders.
This role will ensure that projects are effectively planned and delivered across the project
lifecycle from concept to closeout with the result that the customer requirements are
satisfied on time and within budget. The role will ensure that risks and conflicts are
identified, analysed and managed throughout the course of the project lifecycle, escalating
issues as necessary and before they become crises.
Outcomes Projects are managed and delivered within the defined budget and timelines
Customer and internal expectations are managed
Profitability analysis is achieved through close management of the project contract
and defined scope
2
Key Stakeholder Relationships
Internal Product owners, Sponsorship team, Business stakeholders, Implementation Consultants, Support
Team, Product Team, Development and QA
External Customers, Prospects and Suppliers
Key Accountabilities
Planning, execution, monitoring, control and closure of assigned projects
Facilitate the definition of project scope, goals and deliverables
Manage project tasks and resource requirements
Manage project resource allocation
Plan and schedule project timelines
Track project deliverables
Monitor and report on project progress to all stakeholders
Manage scope of projects, including negotiating for changes to the scope by agreement and
obtaining sign-off
Devise project estimates and schedules and tracking progress against these schedules
Ensure that risks are identified, analysed and managed throughout the course of the project
lifecycle, escalating issues as necessary and before they become crises
Provide pre-sales project support with draft project plans and scope of works
Ensure that project management methodologies are applied in project(s) under management,
including the use of templates and tools
Manage governance and change activities
Core Capabilities /
Technical Skills
Technical Descriptors
Project Management Planning, execution, monitoring, control and closure of assigned projects.
Manage the project within the defined budget.
Implement and manage project changes and interventions to achieve project
outputs.
Manage scope of projects, including negotiating for changes to the scope by
agreement and obtaining sign-off.
Devise project estimates and schedules and tracking progress against these
schedules.
Ensure that risks are identified, analysed and managed throughout the
course of the project lifecycle, escalating issues as necessary and before they
become crises.
Systems and Processes
Ensure that project management methodologies are applied in project(s)
under management, including the use of templates and tools
Experience in JIRA and confluence a benefit
Qualifications/Experiences
Experience implementing Service Desk consolidations
Experience with Jira (Atlassian) preferred
Demonstrated experience in project management.
Strong time management and personal organisation skills.
Ability to learn quickly and implement process change.
Goal orientated.
The ability to think laterally in determining effective solutions for business problems.
Technical and problem solving skills.
Managing complex customer situations.
Ability to work autonomously.
Attention to detail
Proven capacity to be an active team player and to proactively contribute to team initiatives.
Ability to communicate clearly and concisely in plain English, verbally and in writing