Project Manager

1. POSITION SUMMARY

The Project Manager oversees the successful completion of commercial furniture installation projects per agreed parameters, including timeframe and budget. The PM acts as the client’s point of contact, ensuring smooth and thorough internal communication and client satisfaction. This position manages all aspects of a project from inception to completion, including planning, coordinating, and scheduling. This is an in-person position traveling frequently across the greater DC metro area (including downtown DC, Maryland, and northern Virginia) to job sites providing general contractor oversight and personally verifying project milestones or concerns. Office functions are completed at company locations.

2. POSITION EXPECTATIONS

• Manages all aspects of projects from start to finish, managing people, processes, resources, and client expectations and satisfaction
• Plans and leads project kickoff meetings
• Monitors product damages and order discrepancies, collects evidence, and submits to Corrective Actions in accordance with company protocol
• Ensures excellent relations and regular communication with all internal departments
• Delivers professional and responsive customer service to clients, vendors, and other external parties
• Maintains detailed project documentation, including thorough notes, key decisions, customer requests, and revisions
• Coordinates project schedules based on manufacturer ship dates and customer expectations
• Creates installation packages for each project for schedulers and installation teams
• Performs site visits regularly to verify progress and assess current status
• Maintains customer confidence and protects operations by keeping information confidential
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations
• Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.