Project Manager

1. Role Purpose

The Project Manager is the strategic bridge between client business objectives and technical execution. You will lead high-impact implementations across the Zoho One ecosystem, transforming fragmented business processes into unified, automated workflows. This role requires a "consultative" mindset—you aren't just managing a timeline; you are architecture a solution.

2. Key Responsibilities

Phase A: Discovery & Solution Design

• Business Analysis: Lead deep-dive discovery sessions to audit current client "as-is" processes.
  

• The BRD Protocol: Translate complex requirements into a formal Business Requirement Document (BRD). You are responsible for securing the client’s signature on the BRD before any implementation begins to ensure scope alignment.
  

• Gap Analysis: Identify where standard Zoho features meet requirements and where custom Deluge scripting or Zoho Creator apps are necessary.
  

Phase B: Project Lifecycle Management

• Timeline Governance: Own the business day project lifecycle, ensuring every milestone—from license activation to Go-Live—is met.
  

• Resource Coordination: Manage internal developers and consultants to ensure technical tasks (blueprints, canvas designs, and automation) align with the project roadmap.
  

• Stakeholder Communication: Act as the primary point of contact for C-level executives, providing transparent status reports and managing expectations regarding "Scope Creep."
  

Phase C: Technical Oversight & Integrations

• Zoho One Mastery: Supervise implementations involving Zoho CRM, People, Recruit, Books, Marketing Automation and other Zoho applications.
  

• Data Migration: Oversee complex data migrations from legacy ERP/CRM systems, ensuring data integrity and mapping accuracy.
  

• Integration Management: Coordinate technical setups for third-party services, specifically WhatsApp Business API, SMS gateways, and multi-currency financial configurations.
  

Phase D: Quality Assurance & Delivery

• Milestone Reviews: Lead the 1st, 2nd, and 3rd Customer Review sessions to demonstrate progress and gather feedback.
  

• User Acceptance Testing (UAT): Design and execute a UAT phase, managing the "bug-fix" cycle and ensuring client sign-off.
  

• Training & Adoption: Conduct "Train-the-Trainer" sessions to ensure high user adoption post-launch.
  

Requirements

• Experience: 3 years in Project Management in Zoho or similar eco systems.
  

• Technical Proficiency: *Expert knowledge of Zoho One (CRM, Finance, HR, and Workplace suites).
  

  • Understanding of API logic and how the WhatsApp Business API interacts with Zoho.
    

  • Familiarity with Deluge logic (you don’t need to code, but you must know what is possible).
    

• Education: Bachelor’s degree in Business, Commerce, or IT. PMP or Agile certification is highly a plus.
  

• Languages: Native-level Arabic and Professional-level English are required for client interactions in the UAE, KSA and Egypt.
  

Benefits