Project Manager
Summary
Project Manager at a Zoho implementation partner who manages end-to-end delivery of Zoho-based projects (CRM, One, People, Books, Analytics) — gathering requirements, defining scope and timelines, coordinating clients, consultants and developers, and overseeing UAT, go-live and post-go-live support.
We are looking for a highly motivated and experienced Project Manager to join our growing software company. The ideal candidate will be responsible for managing and delivering Zoho-based implementation projects, ensuring successful delivery, quality, timelines, and high client satisfaction.
Key Responsibilities:
• Manage end-to-end delivery of Zoho implementation and customization projects (Zoho CRM, Zoho One, Zoho People, Zoho Books, Zoho Analytics, etc.).
• Gather and analyze business requirements and translate them into Zoho system configurations and solutions.
• Define project scope, goals, timelines, and deliverables in coordination with clients and internal teams.
• Create and maintain detailed project plans, schedules, and progress/status reports.
• Coordinate between clients, Zoho consultants, developers, and internal departments.
• Monitor project progress, risks, and issues, and ensure timely resolution.
• Ensure projects are delivered on time, within scope, and within budget.
• Lead client meetings, prepare MOMs, and manage ongoing client communications.
• Manage change requests and ensure proper documentation, approvals, and impact analysis.
• Oversee UAT, go-live activities, and post-go-live support handover.
• Ensure adherence to project management best practices and company delivery processes.
Preferred (Plus):
• Zoho certifications (CRM, Creator, People, etc.).
• PMP or similar project management certification.
• Experience with ERP, CRM, HR, or Accounting systems
Requirements
Key Requirements:
• Minimum 3 years of experience as a Project Manager in a software or systems implementation company.
• Proven experience in managing Zoho projects or similar business systems (CRM, ERP, HR, Accounting systems).
• Strong understanding of SDLC and system implementation life cycle.
• Excellent leadership, organization, and communication skills.
• Fluent in English (spoken and written).
• Ability to manage multiple projects and work under pressure.