Project /NPI Manager
About the role
The Project/NPI Manager is responsible for overseeing the end-to-end execution of customer programs in a contract manufacturing (CM) environment. This role serves as the primary point of contact between the customer, internal teams (Engineering, Supply Chain, Production, Quality), and external suppliers to ensure on-time delivery, cost efficiency, and compliance with quality standards.
Program Leadership & Customer Management:
Act as the main liaison between the customer and the contract manufacturer, ensuring clear communication and alignment on project requirements, timelines, and deliverables.
Lead kickoff meetings, program reviews, and milestone tracking to ensure adherence to schedules (NPI, production ramp, sustaining phases).
Manage customer expectations, address escalations, and provide regular updates on program status, risks, and mitigation plans.
Project Planning & Execution:
Develop and maintain detailed project plans, including timelines, budgets, resource allocation, and risk management strategies.
Coordinate with Engineering, Operations, and Supply Chain to ensure smooth transition from prototype to full-scale production.
Monitor key performance indicators (KPIs) such as yield, throughput, and quality, implementing corrective actions as needed.
Supply Chain & Production Coordination:
Collaborate with Procurement and Supplier Quality to ensure material availability, cost
targets, and supplier performance.
Resolve supply chain disruptions (e.g., component shortages, lead time issues) to prevent production delays.
Work with Manufacturing teams to optimize workflows, reduce waste, and improve efficiency.
Financial & Contract Compliance:
Manage program budgets, track costs (materials, labor, overhead), and ensure profitability targets are met.
Review and enforce contract terms (MSA, Quality Commitment, Code of Conduct, NDAs) in partnership with Legal and Sales teams.
Support quoting and business development efforts for new customer opportunities.
Responsible to manage claims and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements.
Quality & Regulatory Oversight:
Ensure compliance with quality standards (ISO, Quality Standard, FDA, etc.) and customer specific requirements.
Drive root-cause analysis and corrective actions for quality incidents or non-conformances.
Support audits (customer/internal/regulatory) and ensure documentation accuracy.
Requirements:
Degree in Electrical, Electronics, Mechatronics, Computer Science or related Engineering field.
Preferred Skills : Data analysis, programming, Minitab and/or JMP, Microsoft Office, SPC, Labview. Six Sigma Green or Black Belt would be an advantage.
Minimum 5 years’ experience in Program Management, serving as a Program Manager within a Contract Manufacturing environment
Excellent communication, leadership, and stakeholder management skills
Highly organized with the ability to multitask, strong attention to detail, analytical mindset, and a high level of commitment to overall job responsibilities
Strong written and verbal communication skills in English and Mandarin, as the role requires regular communication with Mandarin-speaking clients and stakeholders.