Project & Service Coordinator
** Our employees voted us Top Workplaces 2022-2025 four years in a row **
Hours: Monday-Thursday: 7:00am -3:30pm / Friday: 6:00am - 1:00pm
What Will You Be Doing?
As a project & service coordinator, our top priority is providing exceptional customer service and support. We are always ready to help our co-workers, sales staff, and technicians. It's important to be a problem-solving guru and a master of multi-tasking when it comes to customer service; You'll be the hero of the day as you quickly resolve any issues that arise. We believe that working together is the key to success! Coordinators are responsible to:
- Coordinate service schedules
- Manage customer base in assigned territory
- Estimate cost of service
- Prepare service contract quotations
- Schedule service calls and dispatching field engineers
- Source and quote parts, service, and batteries
- Prepare work and purchase orders
- Track parts and labor
- Manage warranty activities & services
- Resolve issues with orders and contracts with customers
- 24/7 on-call rotation every 4-6 weeks