Project & Service Delivery Manager

Help Australians make better financial decisions through innovative digital solutions.

At Gallagher, we're passionate about helping people build confidence in their financial future.

Our Digital Engagement team creates innovative websites, personalised digital experiences, financial wellbeing programs, retirement and insurance calculators, interactive modelling tools, videos, and member communications that simplify complex financial concepts and inspire action.

We've helped millions of Australians better understand their superannuation, insurance, retirement planning, and financial wellbeing. We partner with superannuation funds, insurers, and employers to deliver engaging digital experiences that make a genuine difference in people's lives.

We're looking for an experienced Project & Service Delivery Manager to join our Digital Engagement team and play a key role in delivering innovative financial engagement solutions that help Australians make more confident financial decisions.

About Us:

Gallagher is a leading Corporate Benefits and HR consultancy in Australia. We are part of a global organisation with client service and risk management capabilities across more than 130 countries.

Our purpose is simple: we help businesses grow, communities thrive, and people prosper.

Across Australia and New Zealand, we partner with organisations to align their people strategy with their business goals, helping them achieve greater productivity, profitability, and growth. Our services span Corporate Employee Benefits, Personal Financial Advice, Health Benefits, and Digital Engagement solutions.

Within our Digital Engagement business, we combine financial expertise, user-centred design, and innovative technology to help people engage more confidently with their financial future.

About the Role

Reporting to the Head of Digital Engagement, the Project & Service Delivery Manager is responsible for the day-to-day management of project delivery, service performance, resource planning, and team leadership across our Digital Engagement business.

This is a hands-on leadership role where you will manage a team of Developers and Consultants, ensuring projects are delivered successfully, resources are optimised, and clients receive an exceptional experience.

Working closely with the Head of Digital Engagement, you'll help turn strategy into action by coordinating resources, managing project delivery, supporting client outcomes, and building a high-performing and collaborative team culture.

This role is ideal for someone who enjoys leading people, bringing structure to complex projects, and balancing operational excellence with outstanding client service.

Key responsibilities include:

Project Delivery & Governance

• Lead the successful delivery of digital and technology projects across the Digital Engagement portfolio.

• Manage project planning, timelines, milestones, budgets, and resource allocation.

• Monitor project progress, risks, dependencies, and issues.

• Ensure projects are delivered on time, within scope, and within budget.

• Drive consistency, governance, and continuous improvement across delivery processes.

Team Leadership

• Lead, coach, and support a team of Developers and Consultants.

• Manage workloads, priorities, and performance across the team.

• Foster a collaborative, accountable, and high-performing culture.

• Support capability development, career growth, and employee engagement.

• Partner with the Head of Digital Engagement on workforce planning and team development initiatives.

Resource & Capacity Management

• Manage resource allocation across client projects and operational activities.

• Monitor team utilisation, capacity, and future resourcing requirements.

• Balance competing priorities to ensure successful delivery outcomes.

• Identify resource risks and recommend solutions to support business objectives.

Financial & Commercial Management

• Monitor project budgets, delivery costs, labour utilisation, and profitability.

• Support forecasting, reporting, and project performance analysis.

• Ensure accurate time and cost tracking across projects.

• Contribute to commercially sustainable delivery outcomes.

Client & Stakeholder Engagement

• Build strong relationships with clients and internal stakeholders.

• Collaborate with Consultants and the Head of Digital Engagement to support client success.

• Provide regular project updates and delivery reporting.

• Ensure a high standard of service delivery and client experience.

About You

You'll be an experienced delivery professional who enjoys leading teams, solving problems, and ensuring great outcomes for both clients and colleagues. You will bring:

· Proven experience managing digital, technology, software development, or systems implementation projects.

· Experience leading or mentoring technical and consulting teams.

· Strong project management and service delivery expertise.

· Experience managing project budgets, resource planning, utilisation, and delivery reporting.

· Strong commercial awareness and organisational capability.

· Excellent stakeholder management and communication skills.

· Experience using Monday.com or similar project management platforms.

· The ability to manage multiple priorities in a fast-paced environment.

· Experience working across multidisciplinary project teams.

· Experience within a digital agency, technology consultancy, software development, or professional services environment, desirable

· Knowledge of UX, digital engagement platforms, financial services, superannuation, insurance, or member communications, desirable

· Agile, Scrum, PRINCE2, PMP, or similar project management qualification, desirable

Why Join Us?

Our team is passionate about creating digital experiences that help people better understand and engage with their financial wellbeing.

You'll have the opportunity to:

• Lead a talented team of Developers and Consultants.

• Deliver innovative digital solutions that positively impact millions of Australians.

• Partner with leading superannuation funds, insurers, and employers.

• Work closely with the Head of Digital Engagement to drive delivery excellence and team success.

• Contribute to a business that genuinely helps people improve their financial future.

• Join a collaborative, people-focused culture where your contribution and ideas will make a real difference.

If you're excited by the opportunity to lead a talented team, deliver meaningful digital solutions, and help shape the future of financial engagement, we'd love to hear from you.

Why work with Gallagher?

At Gallagher, we believe our people are central to our success. We are committed to creating an environment where our employees can grow, thrive and build rewarding careers.

We are proud to have been recognised as a Top 10 Finalist in the 2026 Australasian Inspiring Workplaces Awards, celebrating organisations that put people first and foster cultures built on trust, inclusion and purpose.

Some of the benefits we offer include:

• Flexible hybrid working arrangements

• Employee Assistance Program (EAP) for you and your family

• Access to Gallagher Rewards, offering discounts with hundreds of major retailers

• Paid Community Service and Volunteer Leave

• Salary sacrificing options, including the ability to purchase additional annual leave

• A family friendly workplace - we offer up to 16 weeks paid parental leave

How to Apply

If you're looking for an opportunity to continue building your advice career within a supportive and professional environment while making a genuine difference in clients' lives, we'd love to hear from you.

Submit your resume and a brief cover letter outlining your experience and interest in the role.

We support diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal and Torres Strait Islander people, people with a multicultural background, or members of the LGBTIQ community. As proud sponsors of the Special Olympics International, we welcome applications from people who live with disability.