Project Supervisor (Telecommunication)

Salary: ₱35,000 – ₱50,000 per month

We are looking for PMO Supervisor – Operations, CRM & Reporting Analytics to lead operational governance, client/CRM coordination, reporting, and analytics across our project operations.

This role is ideal for someone who can understand what is happening in the field, make sense of the data, manage client requirements, and turn operational issues into actionable solutions.

Key Responsibilities

Operations & PMO Governance

• Oversee operational trackers and monitor field performance against key KPIs.

• Validate field accomplishments and ensure data is accurate, complete, and properly documented.

• Track operational roadblocks and coordinate with relevant teams to drive resolution.

• Work closely with Operations Managers, PCM, Logistics, Billing, and other PMO teams.

Reporting & Analytics

• Lead the consolidation and preparation of weekly and monthly operational reports.

• Analyze KPIs, performance gaps, trends, and operational issues to identify root causes.

• Turn complex operational data into clear insights and recommendations for management.

• Improve reporting processes through dashboards, automation, and data visualization.

• Prepare and lead Weekly Operations Review (WOR) and Performance Review Board (PRB) presentations.

CRM & Client Management

• Lead CRM-related workflows, including client tickets, SLA justifications, and portal disputes.

• Coordinate directly with client stakeholders to address requirements and manage expectations.

• Support the team in mitigating SLA issues, penalties, and other commercial risks.

Leadership & Escalation Management

• Serve as an operational representative/OIC for the PMO Manager and Chinese PMO Manager when required.

• Lead cross-functional discussions and provide direction on operational issues.

• Manage significant escalations and coordinate resolution of critical field concerns.

• Work closely with senior management and client stakeholders on business-critical matters.

Other Responsibilities

• Support cross-functional projects and business initiatives, as assigned.

• Provide operational or reporting support during peak periods, audits, or business-critical activities.

• Perform ad hoc analysis, reporting, and other related duties based on business requirements.

Qualifications

• Bachelor's degree in a relevant field.

• 3–5 years of relevant experience, preferably within the Telecommunications, Managed Services, or related industries.

• Supervisory, team leadership, or people management experience.

• Strong communication, coordination, problem-solving, and stakeholder management skills.

• Ability to work under pressure and meet strict project, operational, or reporting deadlines.

For Reporting & Business Intelligence candidates:

• Advanced Microsoft Excel skills, including Macros, Power Query, and complex formulas.

• Experience with Power BI, Looker Studio, Tableau, or similar dashboard tools.

• Strong data visualization and executive presentation skills.

• Ability to translate operational KPIs such as MTTR, Churn, and Availability into business insights.

What We're Looking For

We are looking for experienced telecom supervisor who can lead people, manage operational performance, and work effectively with internal and external stakeholders.

The ideal candidate is a strong leader, analytical and results-oriented, with excellent communication and problem-solving skills. Whether your strength is field/project execution or reporting, analytics, and business intelligence, you should be able to turn operational requirements into measurable results.