Project Support Officer - Collections (6 months)

Do you want to take on a new challenge and join our fast-growing organization, while contributing to creating financial freedom for the world? We are looking for a:

Project Support Officer – Collections (6 months)

Job Purpose

The Project Support Officer - Collections will be responsible for managing and recovering outstanding payments from policyholders and clients during a six-month project period. The role focuses on reducing aged receivables, improving cash flow, and ensuring timely follow-up and resolution of delinquent accounts while maintaining positive client relationships.

Key Responsibilities

• Monitor and review overdue accounts and identify priority cases for collection.

• Contact clients via phone, email, and written communication to follow up on outstanding payments.

• Negotiate payment plans and settlement arrangements in line with company policies.

• Investigate and resolve billing discrepancies in collaboration with internal departments (e.g., Finance, Customer Service, Underwriting).

• Update and maintain accurate records of all collection activities and client interactions.

• Prepare and track aging reports and collection status updates.

• Escalate unresolved or high-risk accounts for further action (e.g., legal or write-off recommendations).

• Ensure compliance with company policies and regulatory requirements related to collections.

• Support process improvements to enhance collection efficiency and reduce delinquency rates.

• Maintain proper documentation and audit trails for all collection actions.

Key Deliverables

• Reduction in overdue and aged receivables.

• Increased collection rates within the project timeline.

• Accurate and updated client account records.

• Regular collection reports and performance updates.

• Improved collection processes and documented best practices.

Qualifications & Experience

• MBO-4 in Finance, Business Administration, Accounting, or a related field.

• Minimum 2 years of experience in collections, accounts receivable, or credit control.

• Experience in the insurance industry is an advantage.

• Familiarity with financial/accounting systems (e.g., SAP, Oracle, QuickBooks) is preferred.

Skills & Competencies

• Strong communication and interpersonal skills.

• Strong negotiation and conflict resolution skills.

• Problem-solving and analytical thinking.

• High level of accuracy and attention to detail.

• Ability to work under pressure and meet collection targets.

• Proficiency in Microsoft Excel and reporting tools.

• Good organizational and time management skills.

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