Proliant Server Configuration Support

This Role will be 80% configureation,20% client facing, production support

MUST have Sales Builder Window (an HP product)

Needs to be personable and have the ability to be in front of a client

PURPOSE OF JOB:

This role is responsible for providing pre-sales and post-sales configuration, pricing, direction and technical assistance to internal and external customers for the product lines. Assist customers and colleagues in understanding requirements, performing configurations, and proposing accurate cost-effective solutions for hardware, software and/or products. This individual solves sales support problems, acts as a focal point for inside sales coverage and escalation of sales issues and answers salesperson’s product related questions.

KEY RESPONSIBILITIES:

 Acts as a primary subject matter expert in providing pre and post sales configuration, pricing and technical assistance on complex requests to internal and external customers

 Obtain and Maintain high-level technical HP certifications

 Coordinate with partner to obtain SOW and pricing for custom services

 Develop and maintain relationships with distributor points of contact

 Act in a team lead capacity by assisting and mentoring more junior team members in resolving technical and process issues

 Lead efforts to develop technical solutions for customers that solve customer IT problems

 Leads efforts during conference calls directly with customers to obtain requirements and provide recommendations

 Lead efforts to develop product demonstrations/prototypes and be capable of providing demonstrations in the Lab

 Maintain and improve processes and tools for the support of the focused partner

 Assists with designing and architecting solutions in Visio and other similar software applications

 Assist in proposal efforts by attending proposal meetings and providing recommendations based on subject matter expertise

KEY KNOWLEDGE, SKILLS AND ABILITIES:

 Is committed to providing the highest quality products and services which meet the needs and requirements of internal and external customers.

 Is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

 Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

 Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust of other parties to the negotiations quickly; has a good sense of timing.

 Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product or technical knowledge; does well in technical courses and seminars.

 Knows how businesses work; knowledgeable in current and future policies, practices, trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

 Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

 Interprets, explains, advises and makes recommendations on complex issues to managers, internal and external business interfaces.

 Work regularly requires interaction outside the work group to coordinate with other business groups and to facilitate understanding of ideas.

 Written skills require the ability to convey information related to technical issues.

 Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization on both cool data and hot controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.

 Requires original and innovative thinking in developing results or recommending process improvements. Formulates and recommends solutions for moderately complex issues.

 Work involves things new to the job or department. Evaluates new or modified approaches and ideas. Gather relevant information systematically, considering a range of related issues and factors. Regularly makes decisions that are covered by general methods and procedures
requiring frequent interpretations of policy and processes.

 Is intelligent and deals with concepts and complexity comfortably; described as intellectually sharp, capable and agile.

 Plans and manages work activities of self and project teams to accomplish goals defined by a broader strategic direction. Ensures plans are comprehensive and effective in meeting established goals. Recommends resources as needed.

 Handles multiple priorities requiring frequent interpretation of policy and procedures. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

 Prior experience solving complex pre and post-sales support problems is required.

 Prior experience providing technical support to the federal, state or local government is preferred. Experience working with government purchase orders is preferred.

 Required to obtain and maintain specific vendor and partner certifications to support business goals and objectives.

WORK EXPERIENCE REQUIRED

 Knowledge of Sales Builder for Windows (SBW) HP configuration tool

8 to 10 years of experience providing pre-sales support for HP server and storage product lines.

 2+ years of specifically supporting HP Proliant and Blade Server solutions

MINIMUM EDUCATION REQUIRED:

 Bachelor’s degree or equivalent experience in a related field.

CERTIFICATIONS/LICENSES/TRAINING:

 Required: HP advanced level technical and sales certifications.

 Preferred: Microsoft Office, Salesforce

Why Veredus?

Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, Veredus provides the following benefits:

o Medical Benefits
o Consultant Lunches and Outings
o Dental Benefits
o Life Insurance ($20,000 benefit)
o Vision
o ATOP-Accrued Time Off Program
o 401K
o Consultant Web-Site
o Name Plates
o Care packages/Survival packs
o Dedicated Consulting Services Representative