Propel - Process and Operations Specialist
Salary: ₱50,000 – ₱55,000 per month
About the role
This role focuses on process documentation, standardization, continuous improvement, and operational insights. You will document current-state business processes, create and maintain operational documentation, support process improvement initiatives, develop metrics and dashboards, and partner with global and cross-functional teams to drive operational excellence and transformation.
Key responsibilities
Document current-state business processes through stakeholder interviews, workshops, and discovery sessions
Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation
Identify process gaps, risks, dependencies, and opportunities for standardization
Support the design of future-state processes aligned with business and operational goals
Maintain process repositories and ensure documentation remains accurate and up to date
Support operational excellence initiatives that improve efficiency, quality, compliance, and customer experience
Participate in process improvement projects and structured problem-solving activities
Develop and maintain operational metrics, dashboards, and performance reporting
Analyze process and operational data to identify trends, issues, and improvement opportunities
Partner with global and regional teams, business leaders, subject matter experts, and service delivery teams
About you
1 to 3 years of experience in process improvement, operational excellence, business operations, or a related field
Experience creating process maps, SOPs, work instructions, or other operational documentation
Strong verbal and written communication skills with the ability to engage stakeholders at all levels
Ability to gather business requirements and translate them into clear and actionable documentation
Strong analytical and problem-solving skills
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Proactive, self-motivated, and able to work independently with minimal supervision
Proficiency in Microsoft Office applications and SharePoint
Preferred: Experience in a global shared services, operations, Finance, or HR environment
Preferred: Knowledge of Lean, Six Sigma, Operational Excellence, or Continuous Improvement principles