Property Condition Assessment (PCA) Senior Project Director

We are CREtelligent.

What happens when you combine comprehensive property data sources, predictive analytics, cutting edge commercial real estate technology and a talented team ready to disrupt a multi-trillion-dollar industry? Put simply, you get CREtelligent.

We are innovators.

With a wide range of innovative end-to-end solutions, we are revolutionizing commercial real estate (CRE) due diligence to the financial, commercial real estate, and banking industries. Our PropTech solutions and services enable our clients to improve pull-through rates, collapse transaction cycle time, mitigate risk, and improve their customer’s experience during the commercial loan process.

Who We’re Looking For.

This Property Condition Services Senior Reviewer is responsible for helping to lead the day-to-day operations of the company's Property Condition Assessment (PCA) services. This position will drive internal process refinement, including the development and implementation of contractor monitoring tools, product updates, ensure regulatory compliance, and lead other strategic initiatives to maintain high PCA standards and client satisfaction. This role requires a proactive, self-starting individual, with significant experience who can operate with a high degree of autonomy while collaborating closely with the Managing Director. This position is primarily office based, serving as a full-time senior reviewer of Property Condition Assessment (PCA) reports.

How You’ll Make an Impact

Quality Assurance:

• Complete Senior level QA/QC review of assigned PCA reports. Reports are expected to be in ready-to-issue condition once reviewed. The senior reviewer is accountable for the technical merit of reports delivered to clients and for resolving outstanding report issues prior to submittal.
• Maintain a consistent review volume, typically 10 or more reports per week, while meeting deadlines on multiple simultaneous projects.
• Understand and apply company standards for report accuracy, comprehensiveness, appearance and language based on the nature of the property and the contracted level of assessment.
• Collaborate with the Managing Director on adjustments and refinements to company standards. Initiate such discussions as identified, supporting ongoing improvement.
• Assist Client Executives (CEs), Client Success Managers (CSMs) and Project Managers (PMs) in responding to technical questions posed by clients on PCAs.
• Communicate directly with clients as technical support upon request.

Team Participation:

• Professionally represent PCA Services in communications and collaborations with other service lines, project coordinators, and company leadership.
• Provide technical direction and coaching to in-house and contract assessors so deliverables are accurate and scope compliant.
• Assume a lead role over future Property Condition Services staff (project managers, etc.) as new positions may be created and filled.

Project Management:

• Monitor all in-process PCA projects for the full project duration; from inception through report delivery, coordinating with and making inquiries of in-house personnel and contract assessors as appropriate.
• Regularly advise the Managing Director regarding the overall status of workflow. Immediately report impactful issues (delays, etc.) upon discovery.

Process Improvement and Innovation:

• Understand company-wide goals/objectives and the strategic plans of Property Condition Services in response to those goals.
• Collaborate with the Managing Director on best methods for implementing strategic initiatives, regulatory compliance programs, etc., at the process level.
• Implement such initiatives following the agreed-upon methods.
• Provide feedback (personal and from other relevant sources) on the impact, functionality, and efficacy of implemented initiatives.