Property Director

Overview

The Property Director will be the main conduit for guest facing services delivered by Cruz Bay Watersports. The scope of responsibilities will encompass, but not be limited to, managing retail and beach staff, managing Sail Academy, managing CBW Concierge Services, communication with Destination Club Concierge, communication with Hotel Executive Staff, communication with Catering, assisting with retail inventory, assisting with payroll and scheduling, assisting with staff training.

Schedule and Reporting

The Property Director reports to the CBW Management Team.

Supervises

MOD’s

Hotel Concierge Staff

Watersports Staff

Sailing Staff

Description of Duties

Managing Watersports Staff

• Organize and supervise daily operations
• Supervise safety aspects of all watersports policy and procedures
• Assist with creating standard processes for delivering watersports
• Assign and delegate daily tasks to watersports staff
• Approve staff schedules
• Oversees boat provisioning
• Assign staff member to Destination Club Members Reception
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment
• Make recommendations for equipment replacement
• Create a team environment
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW
• Management and oversight of Sail Academy

Managing Cruz Bay Watersports Concierge Staff

• Organize and supervise daily operations
• Ensure team members are well versed in CBW trips and offerings
• Ensure team members are well versed in additional aspects of the islands
• Train team members to deliver a high level of service to guests
• Build team members rapport with Ritz teams
• Manages all systems: (Fareharbor, Schedulefly, Slack, Shopify)
• Train team members on Fareharbor

Communication with Ritz Carlton Concierge Staff

• Daily brief of upcoming trips, cancellations, CBW business and announcements
• Review and provide information regarding Fareharbor and processes
• Guest resolution related to CBW trips, billing and retail room charges
• Request monthly occupancy from Operations Managers on each property
• Forward critical communications regarding guest or property information to Management Team
• Attend Hotel Operations meetings as requested

Communication with Catering

• Monitor and submit daily trip counts to Chef
• Track and record trip counts to be submitted for billing
• Problem solve immediate issues with incorrect food orders
• Communicate with Chef on updates to menu options
• Prepare monthly catering forecast for CBW Trips

Retail Inventory

• Supervise and train staff on inventory policies for tracking, reporting and billing
• Assist with inventory counts as requested by Finance
• Communicate inventory needs to appropriate CBW staff members
• Responsible for reconciling and maintaining Medicine Chest at Concierge

Payroll and Scheduling

• Manage and report days worked, daily commission sheets, Ritz trip crew tips
• Summarize monthly requests for time off and assist with creating schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training

• Responsible for obtaining and submitting Employee Paperwork to Director of Watersports
• Responsible for Day 1-3 Staff Introduction and Training
• Responsible for delegating training portions to supporting team members
• Promoting and coordinating Brand Training with Human Resources
• Assist with completion of Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Watersports Center, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities