Property Management Assistant (Real Estate)

• IMPORTANT – PLEASE READ BEFORE APPLYING
  
  DO NOT APPLY if you have not supported a U.S.-based residential property management company.
  
  About the Role
  
  Smartland is looking for a highly organized, proactive professional to help manage our growing residential portfolio. You'll play a key role in keeping operations running smoothly by coordinating maintenance, managing leases, communicating with tenants and vendors, and ensuring nothing falls through the cracks.
  
  Compensation
  • $560 bi-weekly
    
  • Full-time remote position
  • Long-term opportunity with career growth
  Key Responsibilities
  • Manage maintenance requests from start to finish using AppFolio
  • Coordinate vendors, schedule repairs, and ensure work orders are completed
  • Oversee unit turns and make-ready processes
  • Manage lease expirations, renewals, and lease documentation
  • Process rent collections and monitor tenant balances
  • Communicate professionally with tenants, owners, and vendors
  • Coordinate move-ins and move-outs
  • Update and maintain property listings across multiple platforms
  • Keep property records, inspections, and documentation accurate and organized
  • Follow company SOPs and meet deadlines consistently
  Required Qualifications
  • Minimum 2 years of experience supporting a U.S.-based residential property management company
  • Hands-on experience using AppFolio (Required)
  • Experience managing:
    • Maintenance coordination
    • Vendor communication
    • Lease renewals
    • Unit turns / Make-ready coordination
    • Tenant communication
    • Property listings
    • Rent collections
  • Excellent spoken and written English
  • Strong organizational and multitasking skills
  • Experience using:
    • Google Workspace
    • Gmail
    • Google Sheets
    • Google Docs
    • Google Calendar
  • Ability to work independently with minimal supervision
    
    Minimum required English level: B2
    Please take the IELTS test through: https://ielts.org/
    Attach your IELTS test results along with your resume when applying.
    Applications without an IELTS test result will not be qualified for consideration.
    
    
  Applications Will NOT Be Considered If You Have Only:
  • Virtual Assistant experience unrelated to property management
  • General administrative experience
  • Customer service or call center experience only
  • Leasing experience without AppFolio
  • Property management experience outside the U.S.
  • Experience using property management software other than AppFolio without AppFolio experience
  Why Join Smartland?
  • Competitive weekly pay
  • Stable, long-term position
  • Supportive and professional team
  • Opportunity for career growth
  • Work with an established U.S. real estate company managing more than 1,400 residential properties
  
  
  
• Applicants must have:
• If you enjoy solving problems, staying organized, and working in a fast-paced environment, we'd love to hear from you.
• Are you an experienced Property Management Assistant who knows AppFolio inside and out and has supported a U.S.-based property management company?
• Applications that do not meet both requirements will not be considered.
  
  
• DO NOT APPLY if you do not have hands-on experience using AppFolio. This is a mandatory requirement.

CI: Technical Expert, Architect, Administrator, Scholar

Loc: International